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7 days ago
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Requirements and responsibilities
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.This growing UK-based furniture retailer is seeking a full-time E-Commerce Operations & Customer Service Virtual Assistant to support customer communication, delivery coordination, order administration, reporting, and operational workflows. The client noted that the position entails very repeatable workflow driven tasks and that structured training will be provided.The company operates both an online store and multiple retail locations, selling sofas, recliners, and furniture products throughout the United Kingdom. The goal of this role is to remove repetitive administrative and customer service tasks from ownership while improving operational efficiency and customer experience.This position combines customer communication, order processing, delivery coordination, Excel-based reporting, and general administrative support. The ideal candidate is highly organized, detail-oriented, and comfortable handling both customer-facing and operational responsibilities. Training to be provided by the client.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Customer Service & Customer CommunicationRespond to customer emails and inquiriesProvide order updates and delivery informationSend personalized customer communications following established templatesSupport customers throughout the delivery processEscalate complex customer concerns when necessaryOrder Processing & Delivery CoordinationMonitor incoming orders from ShopifySend confirmation and follow-up messages to customersCoordinate delivery scheduling and booking activitiesMaintain delivery calendars and routing schedulesAssist with upselling premium delivery and assembly services using approved templatesAdministrative & Operations SupportUpload and manage CSV files for courier and logistics partnersProcess delivery documentation and supporting paperworkMaintain accurate operational recordsOrganize files, reports, and business documentationSupport recurring administrative workflowsReporting & Data ManagementPrepare weekly operational and finance-related reportsMaintain spreadsheets and tracking documentsAssist with inventory and order-related reportingPerform data gathering and research tasks as neededEnsure information remains accurate and up to dateBusiness SupportAssist with tax-related administrative documentationSupport business record keeping and organizationConduct research projects and information gatheringHelp improve workflow efficiency through process documentation and organizationEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Prior customer service experience requiredStrong Excel and spreadsheet experience requiredAdministrative support experience preferredE-commerce experience preferredShopify experience preferred but not requiredExperience coordinating deliveries, logistics, or operations is a plusStrong written and verbal English communication skillsAbility to work independently with minimal supervisionIDEAL CANDIDATE PROFILEExcellent English communication skillsStrong customer service mindsetComfortable working with repetitive operational tasksHighly organized and detail-orientedStrong Excel and spreadsheet skillsAble to learn systems quicklyComfortable managing multiple workflows simultaneouslyReliable, proactive, and responsiveInterested in long-term growth with the companyAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIREDMicrosoft ExcelGoogle SheetsShopify (Preferred)Google CalendarEmail PlatformsCSV Import/Export ProcessesCustomer Service PlatformsWork ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)Daily Working Time: 9am-6pm UK timeNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior LevelContracted Hours per Week: 40 hours/weekDaily Working Time: 9am-6pm UK timeScheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)REGION PREFERENCES: AnyWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!
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