About the companyGlobal University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.Purpose of the RolePre-qualified prospects by phone and email, providing relevant information and guidance to convert them into qualified candidates.Conducted outbound calling campaigns, advised prospective candidates effectively, and delivered high-quality customer service.Key ResponsibilitiesHandled inbound and outbound calls, engaging with prospective students and clients.Responded to specific enquiries and provided first-level advice and guidance.Resolved customer issues and addressed concerns efficiently.Provided accurate information about the institution's academic programs and training offerings.Participated in outbound calling campaigns to support student recruitment and engagement.Improved the management and follow-up of inbound and outbound prospects across all acquisition channels.Supported the sales and admissions teams during periods of high activity.Assisted with additional initiatives, including large-scale outbound recruitmentSkills and CompetenciesTechnical Skills and Qualifications:Professional Qualification: Remote Customer Service AdvisorProficient in CRM systems and the Microsoft Office SuiteIn-depth knowledge of academic programs and training offeringsPersonal Attributes:Active listeningStrong ability to identify and understand customer needsCommercial awarenessExcellent verbal communication skillsStrong interpersonal skillsPatience and diplomacyOther Information:The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.Perks and benefits20 Days Annual LeavePlus 1 day per year capped at 25 days, so you have time to rest, recharge, and balance life beyond work.Contributory Pension Scheme5% personal contribution & 3% Company contribution, so you can build long-term financial security with matched contributions.Season Ticket LoanSpread the cost of your commute with an interest-free travel loan. (T&C's apply)Eye Care VouchersSupport for regular eye tests and essential eyewear.Training & Development OpportunitiesAccess to short courses via FutureLearn and Group-wide professional development programmes. (T&C's apply)Staff Discount SchemeVia My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etcEmployee Assistance ProgrammeConfidential support for your wellbeing, whenever you need it.Refer a Friend Scheme for Staff MembersEarn rewards for helping us bring great talent into the team.Tuition SupportDiscounts and sponsorship opportunities at select GUS institutions, including The University of Law.We acknowledge receipt of your CV for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.Global University Systems is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or beliefGlobal University Systems will retain your data for a period of 6 months. We will email you to confirm if you would like to keep your candidate profile active. If we do not receive a response or you do not log back into your account, your candidate profile will be deleted within 15 days, and you will receive an email to confirm this. You may request to anonymise or delete your candidate profile at any time using the personal settings in the portal. Deleted candidates may reapply at any time by logging back into your account.
7 days ago