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Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.Why Secur-Serv?Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey.POSITION SUMMARYThe Helpdesk Technician II performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE.ESSENTIAL RESPONSIBILITIESSupports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.Troubleshoot and maintain servers, workstations, networking equipment and software applications.Provide technical support services to clients using over the phone softwareMonitoring of client system environments and functionsEscalate appropriate technical issues in a timely mannerParticipate in the on-call rotationMeets all attendance requirementsOther duties assignedREQUIREMENTSHigh School Diploma or equivalentMinimum of 2 years of IT experienceMobile Phone SupportMicrosoft Windows 7 and 10Office 365Active Directory ExperienceRemote Desktop ServicesRemote Troubleshooting / Help Desk ExperienceWorking with Networking EquipmentCustomer First-FocusExceptional communication skills with customers and coworkersValid Driver's LicenseA quick learner in a fast-paced environmentOutgoing and Energetic with a positive attitudeAn understanding, and ability to use computersAbility to work both as an individual and as a team memberAbility to multitaskPREFERRED SKILLS/EXPERIENCELight Serve experiencePHYSICAL/MENTAL REQUIREMENTSSit Frequently at a deskFrequent fine hand and finger movements (keyboard, writing, mouse movement)Continual close visual acuity for readingHear and speak to communicate effectively within and outside of companyMay be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,Mental Requirements – must be able to consistently:Learn new tasksRemember processesMaintain focusComplete tasks independentlyMake timely decisions in the context of a workflowAbility to communicate effectivelyAble to adhere to process protocol in a timely mannerAble to adhere to process protocol in a timely manner
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