Dynamics 365 CRM Solution Architect at Uniquehire | Torre
Dynamics 365 CRM Solution Architect
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Uniquehire

Dynamics 365 CRM Solution Architect

Uniquehire
Emma
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Full-time

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Remote (anywhere)
Shared by
Juan Fernando Domínguez
 3 months ago

Responsibilities

Role OverviewWe are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.Key ResponsibilitiesSolution Architecture & ConsultingDefine end-to-end CRM solution architecture for Dynamics 365 CE implementations.Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.Dynamics 365 SalesDesign and implement:Lead ManagementOpportunity ManagementAccount & Contact ManagementSales ForecastingSales Pipeline ManagementTerritory ManagementQuote-to-Order ProcessesSales Insights and AI-Driven SellingDynamics 365 Marketing (Customer Insights – Journeys)Design customer engagement strategies utilizing:Customer SegmentationCustomer JourneysEmail MarketingCampaign ManagementEvent ManagementLead NurturingMarketing AutomationCustomer Insights and AnalyticsDynamics 365 Customer ServiceArchitect solutions for:Case ManagementOmnichannel EngagementKnowledge ManagementSLA ManagementCustomer Self-Service PortalsCustomer Service CopilotContact Center and Agent ProductivityPower Platform & AIDrive adoption of:Power AppsPower AutomateDataversePower BICopilot StudioAI BuilderDesign low-code solutions extending D365 CRM capabilities.Integration & Data ArchitectureDefine integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.Design integrations using:Azure Integration ServicesLogic AppsService BusAPIsDataverseDevelop data migration and master data management strategies.Required QualificationsBachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.12+ years of overall IT experience.7+ years of Dynamics CRM/D365 CE implementation experience.Minimum 3 full lifecycle Dynamics 365 CRM implementations.Strong expertise in:D365 SalesD365 Marketing / Customer Insights - JourneysD365 Customer ServiceStrong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.
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