The Role:
- We are looking for an innovative, detail-orientated senior account director with commercial and operations administration strengths to join our CX team.
- You need to be experienced in the briefing, delivery, and commercials on Direct Marketing, CRM, UX, SEO, web content, and Website reskin projects.
General Description:
- Managing small to large projects for our blue-chip clients.
- Work in a Client Service team within the CX division that manages delivery and operations.
- Manage retained and freelance resources, including time, costs, and deliverables.
- Be experienced in all CX work, including Direct Marketing, CRM, UX, UI, website content, and Website revamp projects.
- You should be able to juggle different tasks and liaise with various clients and stakeholders.
- To be successful as a senior account director, you should have sound knowledge of content creation for digital platforms like email, WhatsApp, and websites, and SEO practices.
- You would be joining a high-performance client service team where technical skills, as well as strong interpersonal and communication skills, are required.
CX Senior Account Director Responsibilities:
- Analysing project requirements and preparing budgets and schedules.
- Developing detailed plans and monitoring progress of a CX studio, including design, strategy, and copy.
- Liaising with relevant teams, clients, and managers.
- Establishing good relationships with clients and other professionals.
- Understanding of SEO, CRM, UX, Platform content, and Analytics work.
- Work as a member of the team, managing effective CX processes by applying agreed processes and procedures.
- Write CX briefs and brief strategists, project managers, and creatives.
- Directs overall client administration and communication, for example, weekly status and project status.
- Ensure cost-effective service delivery and therefore build agency revenue.
- Identify proactive opportunities with our retained clients.
Manages Financials:
- Presentation of key CEs/budgets to Client.
- Budgets and billings.
- Recons.
- Cost estimates, POs, Invoicing.
- Charge Outs.
- Forecast updates.
Key Performance Areas:
- Account profitability and revenue targets are achieved.
- Delivery against Responsibilities (above).
- Efficient CX studio team management.
- Overall efficient Account commercials and administration.
Requirements:
- Sound understanding of all CX work, including SEO, CRM, UX, UI, and Analytics work.
- 2-3 years’ experience in a similar role would be advantageous.
- Excellent management, interpersonal, and teambuilding skills.
- Strong commercial and operational administration skills.
- Ability to identify risks and problems.
- Team player and respectful of company culture.
- Positive attitude and deadline driven.
