Call Center Manager at LBC Mortgage | Torre
Call Center Manager
Report
warning

Heads-up

The job you’re trying to post already exists in Torre:

LBC Mortgage

Call Center Manager

LBC Mortgage
Emma
Emma
You'll build and scale a high-performing call center, driving growth and shaping customer experience.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Provide your expected compensation while applying
location_on
Remote (for Dominican Republic residents)
Remote (for Belarus residents)
Remote (for United States residents)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

About LBC MortgageLBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of our call center operations and help us scale with structure, performance, and accountability.Position SummaryWe are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day-to-day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction.The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement.Key Responsibilities Manage daily operations of the call center and ensure performance targets are met Supervise, coach, and motivate a team of call center representatives Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism Create and improve call center processes, workflows, and internal systems Track key performance metrics (KPIs) such as call volume, lead conversion, follow-up rate, and appointment setting Conduct regular performance reviews and provide ongoing coaching and feedback Train new hires and ensure proper onboarding and call scripting Handle escalated customer issues and ensure resolution in a timely manner Ensure compliance with company policies and mortgage industry regulations Help build a structured call center culture focused on accountability and results Requirements Minimum 3+ years of call center management experience Strong leadership skills and ability to manage and develop teams Proven experience improving call center performance through KPIs and coaching Excellent communication and conflict resolution skills Strong organizational and multitasking ability Experience with CRM systems and call center software (dialers, tracking tools, etc.) Ability to build processes and implement structure in a fast-paced environment Knowledge of mortgage products and lead qualification is a strong plus What We Offer Competitive salary + performance-based bonuses Growth opportunity within a rapidly expanding company Strong leadership team and supportive environment Opportunity to build and improve systems from the ground up Long-term career stability with a reputable mortgage company Why Join LBC MortgageAt LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high-performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.