Job Title: Customer Service Agent - Health Benefits Support (Remote)Start Date: August 31Employment Type: Full-Time (40 hours/week)Location: Remote (Work from Home)Jumpstart Your Career with Ibex!Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.Job OverviewWe are hiring Customer Service Agents to support health benefits and member services in a remote environment. In this role, you will initially support high-volume Open Enrollment activities and transition into ongoing customer service support across multiple channels.This position offers paid training, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.ResponsibilitiesWhat You’ll DoAssist members with:Benefits, enrollment, and plan educationCoverage, claims, billing, and paymentsProvider networks, referrals, and pre-authorizationsAccurately process enrollments and update member informationTroubleshoot and resolve customer issues efficientlyNavigate multiple systems while interacting with customersMaintain accurate records in CRM systemsEnsure compliance with HIPAA and company policiesCollaborate with internal teams to resolve complex concernsMeet performance metrics including quality, productivity, and customer satisfactionStay current on healthcare policies, benefits, and system updatesScheduleFull-time, 40 hours per weekFlexible availability required, including evenings, weekends, and holidaysOvertime may be available during peak periodsWork EnvironmentPrivate, distraction free workspace (not a shared/common area of the home)Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)Must remain on camera during working hoursQualificationsRequired:Must be 18 years or olderHigh school diploma or equivalentAt least 1 year of customer service experience (call center preferred)Strong verbal and written communication skillsAbility to explain complex information clearlyBasic computer skills (typing, system navigation, multi-tasking)Ability to work in a fast-paced, high-volume environmentStrong problem-solving and decision-making skillsReliable attendance and punctualityPreferred:Healthcare, insurance, or benefits experienceEnrollment or claims support experiencePrevious remote work experienceEligible States: This role is currently limited to candidates residing in:Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.Why Join UsPaid trainingOpportunities for career growth and developmentSupportive team environmentValuable experience in healthcare and customer serviceApply today to start your career in customer service and healthcare support.OptionsApply for this job onlineShareEmail this job to a friend
2 months ago