This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.LocationFully remote | 9 AM - 5 PM ESTRole OverviewThe Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.Key ResponsibilitiesHigh-Volume Call HandlingHandle 175–225 calls per day through an auto-dialer systemEngage with leads in real-time as calls are presented via dialerMaintain consistent energy, tone, and efficiency across a high volume of interactionsAppointment BookingFollow structured scripts and call flows to guide conversationsBook qualified in-home appointments for the sales teamKeep conversations focused on securing appointments rather than selling servicesLead QualificationAsk key qualifying questions related to location, timing, and interestEnsure appointments meet required criteria before bookingAvoid over-selling or deviating from the defined processCRM & System ManagementAccurately update and manage lead data within LeadPerfectionTrack call outcomes, appointment status, and follow-upsMaintain clean and organized pipeline dataDialer & Workflow ExecutionOperate within a predictive dialer environment using Five9Manage callbacks and follow-ups as neededWork efficiently within a structured, queue-based workflowAdaptability & Process AlignmentAdapt quickly to script updates, campaign changes, and shifting prioritiesRemain coachable and open to feedbackMaintain performance consistency in a repetitive, fast-paced environmentQualificationsExperience2+ years of experience in appointment setting, call center, or high-volume inbound/outbound rolesExperience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferredExperience working with auto-dialers or predictive dialer systems preferredSkillsStrong verbal communication skills with clear, neutral EnglishAbility to control and guide conversations efficiently toward booking outcomesComfortable handling high call volume with speed and consistencyStrong listening skills and ability to follow structured scripts naturallyProcess-driven and execution-focused mindset rather than sales-drivenComfortable working within structured systems and clear KPIsResilient, consistent, and able to manage repetitive tasks effectivelyCoachable, adaptable, and responsive to feedback and changeWhat Success Looks LikeConsistently handling high daily call volumes (175+ calls/day)Strong and consistent appointment booking ratesHigh accuracy in CRM updates and lead trackingAbility to remain focused, efficient, and consistent throughout the workdayOpportunityThis is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact.Application Process:To be considered for this role these steps need to be followed:Fill in the application formRecord a video showcasing your skill sets
