Requirements and responsibilities
About the role: Lead workforce management and optimization, build future-proof operations, and diminish queues through smarter routing and automation. This role requires a strategic thinker who can balance human execution with automated efficiency.What you'll need:Strategic workforce architectureCapacity planning, forecasting, and budgetingOperational leader with experience in balancing human execution with automated efficiency
Optionally, you can add more information later (benefits, pre-screening questions, etc.)