You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 2 months ago
warning
Heads-up
Requirements and responsibilities
🌐 About 1Kosmos1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale.We’re trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.🎯 Role OverviewWe are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes.This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.🧩 Key Responsibilities🔐 Customer Engagement & SuccessOwn the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.Drive user engagement and manage project milestones through onboarding, enablement, and early usage.Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).Partner with Implementations to track timelines, proactively identify risks, and remove blockers.Monitor usage, identify adoption gaps, and lead regular business reviews.Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).Share best practices and thought leadership with federal stakeholders.RequirementsQualificationsRequired:U.S. Citizen (mandatory for federal work)3–7 years of experience in Customer Success, Program Management, or Federal Account ManagementExperience working with U.S. federal agencies (civilian or defense), either directly or as a vendorExperience at an identity, cybersecurity, or SaaS platform companyStrong communication and relationship-building skills with technical and non-technical stakeholdersAbility to project manage complex onboarding/deployments across functionsComfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero TrustPreferred:Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)Previous experience in startup/growth-stage environmentAbility to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.BenefitsWhy Join Now?Join a mission-driven company transforming how federal agencies secure identityInfluence a fast-growing federal portfolio and help shape our approach to public sector partnershipsWork cross-functionally with leaders across Product, Engineering, and SecurityBe part of a collaborative, values-driven team making real impact
Optionally, you can add more information later (benefits, pre-screening questions, etc.)