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About Hunters SOC PlatformHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigation, freeing analysts to proactively protect their organizations. Hunters utilizes an open security data lake architecture, ensuring complete and cost-effective coverage of the entire security stack.Enterprises like Booking.com, Snowflake, and ABInBev leverage Hunters SOC Platform to empower their security teams.About the roleHunters needs a passionate Technical Account Manager (TAM) in North America to support a growing customer base. This role is a Customer Success leadership position focused on building relationships and managing large, complex customer accounts, defining methodologies that deliver account retention and growth, and influencing process development that creates time to value and high customer satisfaction.You’ll work with a team responsible for managing customers’ current use of the Hunters platform and defining the ongoing partnership. You will work cross-functionally with Support/Delivery, Sales, Engineering, Product, and Research, alongside an international team and a global customer base.This role is 100% remote with flexibility on location anywhere in the US.ResponsibilitiesPlan, organize, and execute the customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success.Build customer relationships and serve as technical lead on accounts.Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan.Manage implementation of technical solutions throughout the customer lifecycle.Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues.Maintain documentation for specific customer solutions and implementations.Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met.Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally and externally.Promote product adoption and engagement across customers’ organizations: from CISOs to SOC analysts.Lead customer interactions with Customer Success and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs, and roadmap sessions.RequirementsWhat we really need from you:At least 3 years of experience in a cyber-security-oriented customer-facing technical role.Experience with cyber security products and technologies including Network security, Endpoint security, and Cloud security.Experience with endpoint and server operating systems, Linux, Windows, MacOs.Experience with SQL and relational databases.Strong written and verbal communication skills.Strong presentation skills; self-motivated and independent with the ability to set achievable goals with minimum supervision.A “tech-head” mindset with a high personal interest in technology and how it works.What we would really like:Hands-on technical experience with cybersecurity products and technologies (SIEM/SOC/XDR/SOAR platforms is a nice plus).Scripting skills (Bash, Python, JS).Understanding of Network protocols (TCP/IP).Experience with Cloud Infrastructure (AWS/Azure/GCP).What’s in it for you?Competitive pay with equity in a growing startup.A generous PTO package that emphasizes work-life balance.Robust health, dental, and vision plans.401k with a company match.Swag.Employee Referral Bonus and so much more.The estimated salary range for this position is $100–$120 per year, plus equity. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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