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3 months ago
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Requirements and responsibilities
How you'll make an impactWe are seeking dynamic SaaS account management talent, energized to help customers’ businesses thrive through our robust connected inventory platforms. This role will primarily support small to mid-sized customers, balancing commercial growth responsibilities with hands-on customer engagement and collaboration with Customer Success and Acquisitions teams.What you'll doManage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansionDrive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriatePartner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-upsConduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionalitySupport the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new businessCollaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experienceProvide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requestsContribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scaleWhat you'll bringDemonstrated success in account management, customer success, or sales within a B2B SaaS environmentExperience managing a high-volume or SMB customer portfolio, balancing growth targets with customer satisfactionProven ability to meet or exceed revenue, expansion, or retention goalsStrong communication skills with the ability to explain payments concepts clearly to non-technical customersA consultative, customer-first mindset with solid commercial acumenStrong organizational and time-management skills; comfortable working across multiple prioritiesAbility to work independently while thriving in a collaborative, fast-paced team environmentIn return, we offerCompetitive benefits, including medical, dental, and vision plans, and a 401K company patch programA flexible PTO policy, allowing you the time you need to rechargeA Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeingA diverse team, where everyone helps each other, and inclusion is a core valueFrequent company-sponsored events so you can get to know your co-workersWhy CIN7?CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We are making great products available to everyone—reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We provide Inventory Management and Supply Chain software to help medium-large product businesses thrive, centrally managing inventory across multiple locations and channels and connecting 500+ systems to support receiving, selling and shipping stock.Compensation noteIn accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. Base salary + Commission (on-target is $37,500 at 100% quota attainment).Equal opportunityWe value diversity at Cin7 and hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law.
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