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Responsibilities
Unframe is hiring a Support Engineer (Remote)Join Unframe, an AI-first startup backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, and support some of the world's largest enterprises bring LLM-powered applications to life. You'll be the first line of defense — investigating issues independently, using AI tooling to dig into logs and system behavior, and owning problems from triage to resolution.TasksInvestigate and resolve technical issues from enterprise customers, owning every case end to end.Analyze logs, reproduce issues, and identify root causes using AI tools to accelerate troubleshooting. 🔍Document solutions and recurring patterns to build institutional knowledge across a growing product suite.Communicate clearly with customers and collaborate with Product and Engineering teams.Contribute to internal playbooks and share customer feedback that directly shapes the product.
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