Product Success Associate (US Remote) at First Advantage

About the roleAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. As a Product Success Associate (PSA) supporting the Drug & Occ Health Screening (DOHS) product line, the primary responsibility of this position is to support the sales and client success teams with growth of FADV's DOHS client base. Through continuous and effective partnership with FADV's commercial teams, the PSA will support new business development, proactively share necessary insight, and facilitate new ideas for generating demand of DOHS products and services.What You’ll DoProvide subject matter guidance in the drug-free workplace and occupational health screening domains.Share insight with FADV commercial teams and support the management and pursuit of new DOHS business opportunities.Collaborate closely with commercial teams to scope prospective and existing client screening and workflow requirements.Map client screening and workflow requirements to FADV products and functional capabilities, identify gaps and omissions, and present DOHS solutions to enhance client programs.Collaborate closely with DOHS teams to meet client ordering/fulfillment requirements, and to ensure go-live readiness.Develop innovative ways to improve client experience and mitigate client risk.Provide commercial teams with tools and education related to DOHS products, pricing and processes including support for DOHS Knowledge Hub / Sharepoint content.Close collaboration with DOHS product management, product fulfillment and operations teams to stay up-to-date on changes and share feedback and ideas for improvement.What You May Need to be SuccessfulBuild and maintain strong rapport with commercial and product line teams.Consistently exercise strong interpersonal and cross-functional collaboration, and manage objections/conflict.Maintain strong management, communication and presentation acumen.Ensure strong organization and prioritization of work responsibilities and projects.Effectively address technical and non-technical issues to produce positive outcomes.Maintain proficiency in Excel, Word, Powerpoint and other business software.Minimum four (4) years of related work experience.Bachelor's degree in business or a related field or related experience.Prior experience in the workplace drug and health screening domain preferred.Why First Advantage is Your Next Big Career MoveFirst Advantage is going through a technology transformation, and is looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide agile teams and clients through meaningful changes as the company continues to expand its impact.Additional benefits offered to eligible people includeAbility to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans.401k with an employer match, and an Employee Stock Purchase Plan (ESPP).Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays.Access to new tech and growth opportunities, and leaders who want to see you succeed.CompensationThe salary range for this position is approximately $50K-60K base annually. This range reflects a good faith estimate to pay fairly based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors relevant during the interview process.

Product Success Associate (US Remote)

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Connie Freeman

Scott Staples

Jenn Tomassi

About First Advantage:

www.fadv.com/

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly