Client Success Specialist (Remote) at Deer Designer | Torre
Client Success Specialist (Remote)
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Deer Designer

Client Success Specialist (Remote)

Deer Designer
Posted by
Jomari Tejeresas
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You'll transform client visions into world-class design outcomes, leveraging AI for strategic impact.
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Full-time

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GMT-09:00 to GMT-01:00
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Posted 17 days ago

Requirements and responsibilities

Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on proactive communication, ownership, and innovative workflows. The Role: - This is not traditional customer support. You are the vital bridge between our clients and our creative teams. - Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction. - You are not just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. - You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes. Key Responsibilities: - Strategic Advocacy: Spot risks early before they become issues and act on them proactively. - Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results. - Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity. - Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership. - AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency. Requirements: - 2+ years in a client-facing role (Account Management, Project Management, or Client Success). - Flawless English: You communicate with precision—structured, direct, and clear. - Design Literacy: You understand the basics of layout, hierarchy, branding, and UX. You do not need to design, but you must "speak the language." - The "Backbone": You are comfortable pushing back on clients and asking the hard questions required to get the job done right. The Professional Edge: - AI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality. - Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models. - Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows. - Ownership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them. Perks: - Stability: Long-term, permanent remote contract. - Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure). - Perks: Performance bonuses, work anniversary gifts, and dedicated career growth. - Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.
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