About Delos:Delos Insurance Solutions is transforming the residential insurance industry with advanced technology and data-driven insights. We partner with insurers and agents to provide expanded coverage options and a modern customer experience. As we continue to scale, we are building the operational infrastructure and technology foundation needed to support our rapid growth.Position Overview:At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.Key Responsibilities:Deliver top-tier, unscripted white-glove service via phone, email, and chat.Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.Tactfully handle conflict resolutions and expertly de-escalate client situations.Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.Document daily challenges and corrective actions in the call-center database.Use insights from call-center data to suggest continuous improvement strategies. Qualifications:Minimum of 3 year of insurance customer service experience required.Active Property & Casualty (P&C) insurance producer license required in any U.S. state.If not currently licensed in California, candidates must be eligible to obtain and maintain a Californian-resident insurance license within 90 days of hire.Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, Zoom, and more.Stable High-Speed Internet connection suitable for VOIP.Quiet Work-from-Home setup.Genuine passion for customer service and effective interpersonal skills.Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset.Key Attributes:A blend of professionalism and punctuality.Self-driven with a collaborative mindset.Adept problem-solving abilities.An optimistic, proactive demeanor coupled with a strong sense of responsibility.Compensation and Benefits:Competitive salary plus equity stock optionsFlexibility to work from anywhere in the United StatesUnlimited PTO, including sick leave and company holidaysComprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents)401(k) retirement savings planProfessional development opportunities and tuition assistanceThe pay range for this role is: 60,000 - 71,000 USD per year (San Francisco, CA - Remote)
