About the roleAs a Sales Development Representative (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from existing and newly created transactional/noncontract accounts that will be located in EMEA. Sales Development Representatives will be responsible for progressing non-contract clients through the sales funnel for pursuit of contract by Regional Business Unit (RBU) Sales personnel. Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc.What You will DoPrimary responsibility and contact for membership applications and account setup.Field incoming emails and phone calls from prospective and existing clients, including providing cost estimates and assisting with billing/collection queries, product information, and other general questions.Research prospects and identify stakeholders to generate interest and create rapport.Effectively communicate the value proposition and ROI of Business Wire products and services.Maintain accurate records of all sales activities, including sales calls, meetings, opportunities, emails, and social outreach in Salesforce/HubSpot CRMs.Nurture, maintain and cultivate customer relationships and success from existing and newly created transactional/non-contract accounts.Keep current with PR and Investor relations industry trends.Contact customers through telephone, email, and social media to convey knowledge and position yourself as a resource and expert within investor relations, financial reporting, public relations, marketing, and corporate communications industries.Develop thorough knowledge of the industry, Business Wire products and services, as well as those of competitors.Maximize results by satisfying multiple buyers in an organization and addressing conflicting needs of multiple buyer influencers (understanding the customer’s business and providing solutions).Manage expectations and overcome objections effectively.Assist as needed with Business Wire general office items, company events including media breakfasts, client visits, and client lunch & learn meetings.Work collaboratively in a group setting to achieve shared results.What You Will NeedPrevious experience providing excellent customer service in a fast-paced environment.Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.Excellent written and verbal communication skills, including presentation skills.Proficient in verbal and written communication.Exceptional time management skills; ability to manage multiple tasks with strict attention to detail.Resilience, perseverance, and ability to overcome objections.Self-disciplined, organized and ambitious; ability to consistently hit daily and monthly objectives.Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications (preferred).BA/BSc degree, or international equivalent (preferred).1 year of sales experience (preferred).Proficiency with Salesforce.com and HubSpot preferred; business applications including Microsoft Office.Experience working with EMEA accounts (a plus).Candidate must speak French fluently.Candidate must be able to work the hours of Monday to Friday 4:00 AM EST to 12:30 PM EST.What We offerThe base salary range for this position is $40K to $60K/year; offered salary will be determined by several factors including education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.Ability to work remotely.Excellent health benefits that begin on your first day of employment.$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources.401(k) plan with generous company match.PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!Pre-employmentA pre-employment background check will be required after the acceptance of an offer.
6 months ago