Title: Admin, Service Operations Reports to: Team Lead, Service Operations Type: International Contractor, RemoteLocation: PE (Remote). 9:00 AM - 6:00 PM Eastern TimeAtlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!We are seeking Service Operations Administrators to join our growing Service Operations team within a Managed Services Provider (MSP) environment. This role is critical to the stability, accuracy, and consistency of our service delivery operations.Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams. This role focuses on execution excellence, process adherence, and proactive follow-ups to ensure work is completed accurately and on time.You will work closely with Service Ops Associates and Analysts, following established processes while helping surface gaps, risks, or inefficiencies as the organization continues to scale.This is an execution-focused role with clear ownership and accountability expectations.Responsibilities: Service Proposal Generation and Repository: Operational Execution & BAU SupportOwn and execute assigned Service Ops BAU workflows end-to-endAcknowledge all assigned requests within the same business dayComplete tasks accurately and within defined timelinesProactively follow up on outstanding items to prevent delays or backlogCore WorkflowsMeeting scheduling and coordinationQBR preparation support and follow-upsNPS ticket creation, survey tracking, and follow-upsWeekly timesheet follow-ups and reporting supportRock Reset preparation and administrative supportScorecard data collection and updatesSupport project follow-ups (administrative layer)C360 change monitoring and updatesBVOIP queue monitoringCSAT channel monitoringSupport Bonusly award administrationEnd-of-year operational change facilitationProcess & DocumentationFollow documented processes and checklists consistentlyFlag unclear or outdated documentation and escalate for clarificationAssist with documentation updates when processes changeMaintain accuracy in tools such as Monday.com, Outlook calendars, and internal systemsCollaboration & CoverageSupport team coverage during PTO or peak workload periodsParticipate in task handoffs and ensure continuity of workEscalate risks, blockers, or capacity concerns earlyQualifications: 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus)Strong attention to detail and accuracyExcellent follow-through and task ownershipAbility to manage multiple tasks simultaneously in a fast-paced environmentStrong written and verbal communication skillsComfortable working with operational tools (ticketing systems, task boards, calendars)Willingness to follow structured processes and use checklistsAbility to receive feedback and adjust quicklyReliable time management and calendar disciplineDesirable Qualities:Experience in an MSP, IT services, or professional services environmentFamiliarity with tools such as Monday.com, ConnectWise, Power BI, or similar systemsProcess-oriented mindset with an eye for consistency and improvementProactive communicator who raises issues earlyComfortable with repetitive, high-volume operational workTeam-oriented and willing to support coverage when neededInterest in growing into more complex operational responsibilities over timeAtlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
