We are a global marketplace for refurbished devices. Thanks to our rigorous evaluation process, only the best refurbishers can sell on our platform. As a Customer Support representative, you will provide warm and professional service to our customers, efficiently resolving any issues they may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying your work every day.Your Role as a Customer Support Agent:Responsibilities:Assist clients via inbound calls, chat, or email in the after-sales process by answering inquiries regarding reservations and attending to potential requests.Resolve product or service problems by clarifying customer complaints.Provide accurate, valid, and complete information using the right methods and tools.RequirementsFluency in French (Native);Good knowledge of English (B2 level);Typing Speed: 20 words per minute.Availability to work in rotating shiftsGood computer skills;Any kind of previous experience or contact with clients;Excellent communication skills;Good listening and empathy skills;Good time management skills;Team spirit and flexibility.BenefitsCompetitive salary;Performance and Language bonusMeal vouchers;Private health insurance after 6 months of contract signature (additionally to the standard insurance).Airport pick-up and administrative assistance with your registration in Portugal;Reimbursement of your flight expenses;

French Customer Support Agent - Braga, Aveiro - LIS9

Emma

Responsibilities

Skills wanted:

Language(s) required:

Ricardo Nobre

About Cross Border Talents:

mission:

Job benefits for full-time members:

www.cbtalents.com/

Admin access needed