We’re looking for a Customer Support Specialist to assist clients using our software platform.This role is primarily chat-based, with occasional email and phone support as needed. You’ll be interacting directly with clients, so clear and confident English communication is essential.We’re looking for someone who can learn quickly, think clearly, and explain things in a simple way.ResponsibilitiesProvide customer support primarily through chat (with occasional email or calls if needed)Guide users step-by-step on how to use the platformAnswer questions and troubleshoot common issuesExplain features clearly and in simple termsEscalate more complex issues when neededRequirements2+ years of customer support or BPO experienceExperience supporting English-speaking customersStrong English communication skills (both verbal and written) are required — you should be comfortable speaking directly with clients when neededComfortable learning new systems quicklyAble to explain things in a simple, step-by-step wayPatient, helpful, and detail-orientedPlease apply only if the salary range of PHP 35,000 – 40,000 aligns with your expectations.ImportantThis role involves learning a new platform and guiding users through it.We’re looking for candidates who are:Quick learnersClear communicatorsComfortable figuring things out independentlyBenefits100% remote / home-based workMonthly salary: PHP 35,000 – 40,000Collaborative and supportive team

Customer Support Specialist (Locator Support)

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Leo Lahav

About Smart Apartment Data:

Job benefits for full-time members:

smartapartmentdata.com/

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