As a Senior Client Success Manager at Virta, you’ll have the opportunity to directly impact people’s lives by helping our clients who have contracted via our health plan partners bring life-changing care to their members.You’ll own relationships with some of the nation’s most forward-thinking plan sponsors (employers, health plans), using data, storytelling, and strategy to show how Virta’s approach delivers measurable health and financial outcomes.Success in this role means becoming a trusted advisor to your clients, driving exceptional satisfaction and retention, and shaping how Virta scales its impact.You’ll thrive here if you love solving complex challenges, collaborating cross-functionally, and finding innovative ways to demonstrate value at scale.ResponsibilitiesManage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account managementPrepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alikeAct as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value storyLead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial termsMonitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomesBuild strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiencesPartner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement90 Day PlanWithin your first 90 days at Virta, we expect you will do the following:Immerse yourself in Virta’s mission, product, and customer success strategyLearn key systems and tools (Asana, JIRA, Salesforce, Looker) and understand team workflowsShadow client calls and observe cross-functional collaboration across Commercial, Clinical, and OperationsBuild relationships with key internal and external stakeholdersDevelop familiarity with reporting templates, renewal processes, and escalation pathwaysShare early observations and ideas for improving workflows or client deliverablesFully own a defined book of business, independently managing renewals, satisfaction, and reportingMust-Haves6–8 years of experience in customer success, consulting, or client-facing account management rolesProven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomesDemonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROIExperience presenting strategic and financial value to HR, benefits, and consultant audiencesStrategic thinker with strong business acumen – understands key levers of account growth, client economics, and decision-making within employer benefitsSkilled relationship builder who earns trust with senior client and cross-functional partnersHighly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversationsExercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriatelyCurious, proactive, and improvement-oriented – asks “why,” experiments thoughtfully, and shares learningsThrives in a fast-paced, high-growth, and evolving environmentValues-driven cultureVirta’s company values drive our culture, so you’ll do well if:You put people first and take care of yourself, your peers, and our patients equallyYou have a strong sense of ownership and take initiative while empowering others to do the sameYou prioritize positive impact over busy workYou have no ego and understand that everyone has something to bring to the table regardless of experienceYou appreciate transparency and promote trust and empowerment through open access of informationYou are evidence-based and prioritize data and science over seniority or dogmaYou take risks and rapidly iterateVirta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $99,500-128,500/year.As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.Clinical roles: We currently do not hire in the following states: AK, HI, RI.Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel.
9 days ago