Sales & Customer Support Specialist Medical Spa & Wellness | Remote About the Role We’re looking for an experienced Sales & Customer Support Specialist to join a growing medical spa and wellness company. You’ll be responsible for handling customer inquiries, following up with leads, booking appointments, re-engaging inactive clients, and helping increase sales and client retention. This role is ideal for someone who is confident on the phone, comfortable selling, highly organized, and excellent at building relationships with customers. What You'll Do Handle phone calls, chats, and emails from new and existing clients Make inbound and outbound calls to leads and customers Follow up with interested leads and missed opportunities Convert inquiries into booked appointments Fill cancellations and open appointment slots Re-engage inactive leads and previous clients Promote services, treatments, products, and promotions Identify upselling and cross-selling opportunities Handle objections and guide customers toward booking or purchase Follow up with existing clients to encourage repeat visits Maintain accurate customer and lead records Track follow-ups, bookings, and sales activity Manage tasks and workflows using Connecteam and ClickUp Escalate customer concerns when necessary Requirements 2+ years of experience in sales, customer support, customer service, or inside sales Proven ability to convert leads into customers or appointments Experience with both inbound and outbound calls Excellent spoken and written English Strong communication and relationship-building skills Confident handling objections and sales conversations Strong follow-up and organizational skills Self-motivated, reliable, and accountable Comfortable working independently Experience using CRMs, scheduling systems, and task-management tools Preferred Experience ⭐ Medical Spa / Aesthetics ⭐ Wellness / Healthcare ⭐ Beauty / Salon ⭐ Hospitality ⭐ Other customer-focused industries Bonus: Experience with Connecteam, ClickUp, or similar CRM/task-management platforms. We're Looking For Someone Who Is Sales-minded but genuinely customer-focused Confident making outbound calls Persistent without being pushy Excellent at identifying buying signals Organized and consistent with follow-ups Proactive and solution-oriented Comfortable taking ownership of leads and customers Focused on both sales results and customer experience What We Offer 💰 $6/hour, depending on experience 🏠 100% Remote 📈 Long-term opportunity 🕐 Part-Time to Full-Time 🎓 Training and support provided 🇺🇸 Opportunity to work with a growing U.S.-based company Why This Role Matters You won't simply answer customer inquiries. You'll help turn conversations into appointments, appointments into customers, and customers into long-term relationships. If you're an experienced sales professional who knows how to communicate, follow up, build trust, and close, we'd love to hear from you.

Sales & Customer Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Mari - VAInUSA

Mari - VAInUSA

About VAinUSA:

mission:

vainusa.com

Admin access needed