Responsibilities: - Manage incoming customer inquiries through various channels including email, chat, and phone to ensure timely and professional resolution. - Provide comprehensive administrative support to the team, including calendar management, scheduling meetings, and organizing digital documentation. - Maintain accurate records of customer interactions, support tickets, and account details in the company database. - Assist with general office tasks such as data entry, document preparation, and correspondence management. - Proactively identify opportunities to improve administrative workflows and customer service processes. - Coordinate with other team members to ensure seamless communication and support across departments. - Handle sensitive information with discretion and maintain strict confidentiality in all administrative tasks. Requirements: - Proven experience in a customer service or administrative support role. - Proficiency in remote communication tools and office productivity software, such as Google Workspace or Microsoft Office. - Excellent written and verbal communication skills with a focus on professional and empathetic engagement. - Strong organizational skills with the ability to manage multiple tasks simultaneously and meet deadlines in a remote work environment. - Demonstrated ability to work independently with minimal supervision while remaining accountable to team goals. - Exceptional problem-solving capabilities and a solution-oriented mindset. - Reliable access to high-speed internet and a dedicated, professional remote work environment. - Ability to adapt quickly to new software and internal processes.

Customer Service / Administrative Assistant

Emma

Responsibilities

Skills wanted:

Language(s) required:

Jaquelinne Ayala Téllez Verified