About the Role:
- We are hiring a Team Coordinator / Multilingual Interpreter to support day-to-day operations for a growing language services company serving clients across the U.S. with a distributed, global team.
- This dual-function role blends hands-on coordination of interpreter assignments with active interpreting work of your own.
- You will keep schedules, communication, and quality on track for a roster of interpreters, while also stepping in to interpret sessions in your own language pair(s).
- It is a great fit for someone who is both a strong organizer and a skilled linguist.
What You Will Do (Team Coordination):
- Coordinate daily assignment scheduling, confirming interpreter availability well ahead of session start times.
- Serve as the point of contact for interpreters on your team, answering questions, resolving scheduling conflicts, and escalating issues as needed.
- Track and follow up on interpreter confirmations, cancellations, and no-shows, filling gaps quickly to avoid missed sessions.
- Monitor interpreter session quality using standardized quality-monitoring reports and provide constructive feedback.
- Maintain accurate records of interpreter availability, certifications, and assignment history.
- Support onboarding of new interpreters joining your team, including orientation on tools, protocols, and expectations.
- Participate in regular team check-ins to flag staffing gaps, share updates, and align on priorities.
What You Will Do (Interpreting):
- Provide accurate, professional interpretation (consecutive and/or simultaneous) in your language pair(s), following industry code of ethics and confidentiality standards.
- Interpret across settings that may include legal, medical, educational, or general business contexts, depending on assignment.
- Prepare for assignments by reviewing relevant terminology and context in advance when provided.
- Maintain professionalism, neutrality, and accuracy in every session, and document any issues encountered.
Who You Are:
- Bachelor's degree required (any field).
- Proven experience as a professional interpreter, plus prior experience in scheduling, coordination, or team support.
- Fluent in English and at least one additional language, at a professional interpreting standard, across speaking, reading, and listening.
- Before applying, please test your English level using the free EF SET English Test and include your score/certificate with your application.
- Resume demonstrating proven, relevant experience, plus professional references who can confirm your work.
- Reliable home office setup: a computer, one to two additional monitors, a quiet working environment, and a stable, dependable internet connection.
- Trustworthy and self-directed, able to work independently and reliably with minimal supervision, as well as collaboratively when needed.
- Energetic and engaged, bringing genuine knowledge and judgment to the business rather than just following instructions.
- Disciplined about applying SOPs and documented processes consistently, without cutting corners.
- Strong organizational skills and comfort managing a high volume of scheduling changes under time pressure.
- Clear, professional written and verbal communication.
Nice to Have:
- Court/legal or medical interpreter certification.
- Experience with interpreting/dispatch platforms or scheduling software.
- Proficiency in a third language.
- Experience supporting school district, judicial, or healthcare client accounts.
Key Performance Indicators:
- Assignment fill rate for your team (confirmed coverage before session start): >= 98% (Weekly).
- On-time interpreter confirmations: >= 95% (Weekly).
- No-show / late cancellation rate on your team: < 2% (Monthly).
- Average client quality score for your interpreting sessions: >= 4.5 / 5 (Monthly).
- Team roster documentation accuracy (availability, certifications): 100% (Monthly).
- Staffing gaps resolved within same business day: >= 95% (Weekly).
- SOP adherence across coordination and interpreting work: 100% (Ongoing).
Key Skills (Interpreting):
- Interpreting proficiency: accurate, professional consecutive/simultaneous interpretation in your language pair(s), following confidentiality and ethics standards.
- Clear bilingual communication (C2 English + target language): fluent across speaking, reading, and listening.
Key Skills (Coordination):
- Scheduling & team coordination: managing interpreter availability, confirmations, and last-minute staffing gaps under time pressure.
- Multitasking & prioritization: juggling multiple interpreters' schedules and shifting assignment needs simultaneously without dropping coverage.
- Conflict resolution: smoothing over scheduling clashes, last-minute cancellations, or interpreter/client friction calmly and quickly.
- Attention to detail & recordkeeping: keeping availability, certification, and assignment records accurate and current.
- Proactive problem-solving: spotting a coverage gap before it becomes a missed session and filling it fast.
- Time management: meeting confirmation deadlines (e.g., the 72-hour window) consistently across a full roster.
- Interpersonal/people management: coaching interpreters on quality feedback and keeping team morale steady.
- Adaptability: handling last-minute changes in client needs, session types, or language demand without losing organization.
- Basic tech fluency: comfortable learning and working across scheduling/dispatch platforms and shared trackers.
