Product Support Agent (Omaha, FL, NYC, Los Angeles)

Patreon

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Full-time

Legal agreement: Employment

Compensation

USD31.2k - 37.4k/year

Non-negotiable

Hybrid (United States)

Posted almost 6 years ago

• Quickly learn the ins and outs of Patreon as a platform. There isn’t one thing about Patreon you don’t understand or know where to look for the answer. Knowledge is power! • Troubleshoot and solve support emails from patrons and creators • Take in-bound live chats from patreon.com/faq. • Escalate issues to fellow teammates or manager as applicable • Work with the team to improve patron and creator-facing resources. • File clear and concise bug reports for our engineering and product teams • Be the bridge from internal teams to our users and from our users to our internal teams. • Recommend solutions that improve the overall agent experience and the experiences of creators and patrons • Exercise judgment within defined procedures and practices to determine appropriate action

Discover your cultural fit with the team

Signalers: 3.3K

User since: Apr 2020

email verified

About Patreon:

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies such as Snowflake, Reddit, Notion, Deel, and Modern Treasury

mission:

As a partner of Agora.community, Frame by Frame provides educational breakdowns of animated and live action clips.

Reputation:

Signalers: 4

www.ashbyhq.com/

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Product Support Agent (Omaha, FL, NYC, Los Angeles)

Responsibilities

Skills wanted:

Language(s) required:

Jack Conte

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