Product Support Agent (Omaha, FL, NYC, Los Angeles) at Patreon | Torre
Product Support Agent (Omaha, FL, NYC, Los Angeles)
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Patreon

Product Support Agent (Omaha, FL, NYC, Los Angeles)

Patreon
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD31.2k - 37.4k/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Quickly learn the ins and outs of Patreon as a platform. There isn’t one thing about Patreon you don’t understand or know where to look for the answer. Knowledge is power! • Troubleshoot and solve support emails from patrons and creators • Take in-bound live chats from patreon.com/faq. • Escalate issues to fellow teammates or manager as applicable • Work with the team to improve patron and creator-facing resources. • File clear and concise bug reports for our engineering and product teams • Be the bridge from internal teams to our users and from our users to our internal teams. • Recommend solutions that improve the overall agent experience and the experiences of creators and patrons • Exercise judgment within defined procedures and practices to determine appropriate action
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