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Posted about 1 month ago
Requirements and responsibilities
Who We Are
SmarterHome.ai is a consumer technology consulting firm serving U.S. households across connectivity, mobile, home security, and smart home services. We represent Fortune 50 U.S. telecommunications companies and operate under strict quality, compliance, and performance standards, backed by 30+ years of leadership experience.
How Customers Engage
- 100% consumer-initiated (inbound).
- No cold-calling or outbound pressure.
- Customers contact us when actively seeking services.
- Inbound does not mean low accountability. It raises the bar.
Role Positioning
- This is not a traditional call center role.
- Consultants diagnose needs, recommend the right fit, and guide decisions.
- Ethical consulting and conversion accountability coexist.
Performance & Measurement
Consultants are measured on:
- Conversion rates.
- Accuracy of recommendations.
- Quality and compliance.
- Professional U.S.-standard communication.
This is a strict, metric-driven environment with coaching and enforcement.
Compensation
- Base salary: COP $2,500,000 / month.
- Performance-based rewards: Up to 100% of base.
- Total earning potential: Up to COP $5,000,000 / month.
- Rewards are earned, not guaranteed.
Hiring Philosophy
- Selective, limited openings.
- High English proficiency required.
- Designed to filter out poor fits early.
- Protects brand trust and long-term performance.
Growth & Career Path
Internal advancement paths include:
- Senior Consultant.
- Team Lead.
- Supervisor.
- Manager.
- Training, Quality, or Program Leadership.
- High performers gain access to advanced tracks and U.S.-aligned opportunities.
Why This Matters
This framework:
- Eliminates role ambiguity.
- Aligns recruiting, training, and management.
- Reduces early attrition.
- Protects SmarterHome.ai’s brand with U.S. partners.
- Scales performance without becoming a call center.
Bottom Line
SmarterHome.ai combines inbound, consultative engagement with strict performance standards to deliver ethical, measurable results at scale.
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