You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Posted 5 months ago
Requirements and responsibilities
What you’ll do…Manage renewals, drive revenue growth, and limit churn with your assigned portfolio of accountsBuild and actively manage relationships with clients in order to increase product adoption and satisfactionDevelop achievable success plans with school districts that reflect their resources and ensure their goals are achievedShare best practices for the successful implementation of XelloRegularly connect with clients to monitor account health, address concerns, escalate important issues, and manage difficult conversations when necessaryNurture retention by proactively engaging with clients to gain insights, communicate new and improved features, analyze issues, and foster add-ons and upsellingCoordinate and schedule web-based training sessionsAct as an advocate for both the client and Xello to ensure appropriate resolutionsManage and resolve client issues through collaboration with internal teams, including product development, client solutions, sales, and onboardingDocument all client interactions and create leads in Salesforce (CRM)Assess and report product bugsShare insights, experiences, and lessons learned with your teamWhat we’re looking for…1-2 years of demonstrated experience managing clients with high levels of satisfaction and retention, preferably in a SaaS environmentProven track record of building strong relationships, supporting client success, and delivering value to clients with every interactionStrong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful when assisting clientsExcellent written and verbal communication skillsA keen attention to detail, and highly organized when it comes to information management, planning, and time managementSelf-directed, with the ability to effectively prioritize and manage multiple projects/tasks of varying complexityAbility to thrive in a fast-paced, agile work environment, where working under pressure and without supervision is the normEnthusiastic about learning and implementing new solutions and technologiesExperience using Salesforce or similar customer relationship management (CRM) systemProficiency with G-Suite*Please note this role is remote in Canada only*CompensationThe compensation for this role offers an OTE ranging from $70,000 to $75,000, combining base and incentive. The final offer will be determined based on the candidate's experience and expertise, as assessed during the interview process.About the CompanyWe’re Xello - Join us!We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America and the UK and soon the world! Our mission is to help anyone, anywhere in the world to create a successful future through self-knowledge, exploration, and planning.We believe that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a very diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer.Embracing agile practices, an innovative mindset, and keeping our users at the heart of what we do, are just a few of the keys to our success.In addition to working with leading technologies, we are committed to continuous learning and growth through internal/external training and mentoring, which includes a PD budget for every employee.For our Canadian based staff, we also offer:Flexible work arrangements including hybrid and remote4 weeks of vacationEmployer-paid health and dental benefits4-month top-up for parental leaveGroup RRSP with 3% matchingFor our US based staff, we also offer:Remote work environment4 weeks of vacation80% employer-paid health benefits4-month top-up for parental leave401(k) with 3% matchingFor our UK based staff, we also offer:Remote work environment28 days annual leave (inc. 3 days at Christmas) + bank holidays. With additional annual leave days added to reward long serviceLike what you hear? Apply Now!
Optionally, you can add more information later (benefits, pre-screening questions, etc.)