Network Technical Support Specialist at Overture Rede | Torre
Network Technical Support Specialist
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Overture Rede

Network Technical Support Specialist

Overture Rede
Posted by
Pooja Kumar
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Full-time

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Nokia Networks Ltd, Rajiv Gandhi Salai, Navalur, Tamil Nadu, India
Posted 6 months ago

Responsibilities

We are looking for an experienced Technical Support Specialist to join Networks team and drive excellence in LAN & WLAN services. Key Responsibilities: - Manage Incident, Problem, and Change Management for LAN/WLAN environments. - Troubleshoot complex network issues and ensure high service availability. - Handle escalations, service requests, and end-to-end ticket resolution. - Collaborate with cross-functional teams and vendors for issue resolution. - Perform root cause analysis and implement preventive actions. - Work in a 24x7 support model with strong ownership mindset. What We’re Looking For: - Strong expertise in WLAN (Aruba AP & Controllers). - Hands-on experience with networking protocols (OSPF, MPLS, TCP/IP, VRRP, etc.). - Knowledge of RADIUS, TACACS, LDAP. - Experience with Cisco ISE is a plus. - Relevant certifications (CCNP, Aruba) preferred. If you’re someone who thrives in solving complex network challenges and enjoys working in a fast-paced environment, we’d love to connect!
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