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Job DescriptionWe are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in legal tech, we have big plans for our products' future, incorporating AI to drive further growth and innovation.Plexus people are relentlessly curious and dedicated to challenging the status quo. We are client obsessed, we believe in being the best version of ourselves, we start with a growth mindset and positive intent. We set the bar high, are outcome-focused and avoid anything that gets in the way of achieving great results. We embrace change, as there are no maps for our journey ahead. This is an exciting opportunity for those who thrive in a dynamic and evolving environment.At Plexus, our Customer Success team plays a pivotal role in driving growth and delivering real impact. As an Account Manager, you’ll be the strategic partner our customers rely on to transform their legal operations, maximize automation, and unlock long-term value.Your primary focus will be increasing Net Revenue Retention to 115%+ across a high-value portfolio, overseeing $3M+ in Annual Recurring Revenue. You'll lead conversations that go beyond usage—rooted in outcomes, value realization, and forward-looking automation strategies.You’re not just managing relationships—you’re building meaningful, executive-level partnerships. You’ll guide our clients through key milestones, uncover growth opportunities, and lead with commercial acumen to secure renewals, expand accounts, and solidify Plexus as a mission-critical partner.The role is open to either Melbourne or Sydney.
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