Customer Success Manager at Cartful Solutions

Job Description – Customer Success ManagerCartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable “zero-party” data back to our clients. Each experience is configured to our client’s unique industry use case using our proprietary software platform and tried and tested implementation process. We’re working with fantastic brands like Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas and are growing quickly.We are seeking an experienced account manager to join our Customer Success organization. Here at Cartful, we call this role the Optimization Manager because their primary responsibility is to use the analytics at their disposal to make data-driven improvements, or optimizations, to each client’s personalized on-site product recommender. These improvements help us build strong client relationships that allow us to maintain our industry-leading customer retention.New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal candidate.Duties and ResponsibilitiesBuild relationships with core and secondary stakeholders, exploring additional areas of account growthEngage in proactive account management to help secure the annual contract renewalBecome a SME (Subject Matter Expert) in Google Data Studio, modifying each client’s performance dashboard to their specific needsMonitor client data to identify areas for account optimizationMake sure that each client account is always working and making strong product recommendationsTranscribe client requests into clear, descriptive and actionable development ticketsKeep clients updated with progress on all outstanding development tickets & service requestsRequest and deliver case studies, client quotes and referralsRequired QualificationsBachelor’s degree in business, marketing, ecommerce or related field3+ years of professional client management experience in a fast growing startup environmentProven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholdersPreferred QualificationsPrevious experience in a startup environmentPrevious experience working with ecommerce brandsFamiliarity with Google Analytics and Google Data StudioExperience collaborating with developers Chances are you’ll love this job if:The idea of working as part of a fast-paced, quickly growing startup is thrilling to you. You’re resilient. You’re able to handle the ups and downs of working in this environment.You’re a systems thinker. You want to find the most efficient way to get things done. You’ll only do manual tasks if you can’t figure out a way to automate it.You’re a team player. You’re at your best when your work contributes to a larger goal. You like putting other people into a position where they can be successful.About the CompanyCartful Solutions builds interactive shopping experiences that improve shopper confidence and deliver valuable “zero-party” data back to clients.

Customer Success Manager

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Timothy Petrella

About Cartful Solutions:

www.cartfulsolutions.com/

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