Company DescriptionNo Relocation Assistance Provided.KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today's breakthrough BiCS FLASH 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.Job DescriptionAs a SSD Debug Engineer, your primary role is to triage and debug SSD drive failures for our data center SSD product line. In this role, you will work closely with the Product Support Engineering team to assist with resolution of customer reported issues and lead activities to root cause failures. This includes tracking multiple issues and driving stakeholders to deliver in high-pressure situations. The candidate will be a critical stakeholder in the decision making process with an emphasis on providing solutions that are acceptable to customers.Primary Responsibilities:Perform debug for SSD related issues reported from customers, Joint Qualifications and Customer QualificationsWork closely with product development teams to drive issues to resolution in a timely mannerRepresent owned issues in debug forums and customer meetingsDrive and manage issues in bug tracking databasePerform required lab work to replicate the reported issuesCreate 8D/failure analysis reports and explain to the customerWrite product use-case technical white papers as neededQualificationsBS degree in computer engineering or equivalent field with minimum 10 years of experience in a technical related field or MS degree in computer engineering or equivalent field with minimum 8 years of experience in a technical related field.Proven NVMe and PCIe experience debugging complex SSD issuesSSD Firmware architecture and/or validation/test experienceExcellent understanding of debug tools: PCIe and NVME protocol analyzersData center/server storage knowledge and experienceOpen Source SSD Tools, such as NVMe-CLI, FIOGood understanding of Open Compute Platform (OCP) specificationsExperience with Telemetry, Host logs (dmesg, event logs), Firmware trace logsExperience in interacting with key stakeholders of a product development organizationSSD Firmware development/debug a plusNVMe driver knowledge is a plusExperience with NVMe-MI, TCG, SMBus and NAND characteristics is a plusAble to travel when and where needed – both domestic and internationalAdditional InformationReq#2230; #LI-CB1The expected salary for this position is $141,840.00 - $236,610.00.At KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.At KIOXIA, we value the following:Investment in youOffering opportunities for career growth and personal development trainingOpen-minded managementEmpowering employees by listening and responding to ideas, issues, and approachesFlexible work-life balanceOffering a generous PTO allotment, holiday shutdown, and flexible work optionsDiversity of cultures, perspectives, backgrounds and experiences of all our team membersThrough our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for allBenefits for our team membersExcellent medical and non-medical benefits, 401(k) matching, pet insuranceKIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender identity or expression, or any other characteristic protected by federal, state or local laws.
