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Job DescriptionJOB SUMMARYWe are seeking a PaceMate Manager of Key Accounts for the Hartford, CT area. You will be responsible for developing and managing strategic relationships with high-value electrophysiology (EP), cardiology, and heart failure practices, ensuring optimal and cost-effective use of PaceMate’s products and services. This role oversees key accounts across hospital systems and IDNs, identifying client needs, resolving workflow challenges, and driving growth through upselling and strategic expansion. The Manager leads quarterly business reviews, collaborates with internal teams to support clinical and operational goals, and plays a critical role in maintaining client satisfaction while generating strong references that support future sales opportunities and customer base expansion. PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com. Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity and Fraud Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.Essential FunctionsServe as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationshipsCollaborate with Sales, marketing, product development and customer success teams to ensure business progressGain a deep understanding of the client’s clinical & business strategy, clinical workflows and needsDevelop tactics that will deliver the most appropriate products or servicesUse of communication skills to present to and influence key stakeholders in the sales processProvides clients with product information, demonstrations, analytics, ect.Create key opinion leaders / reference sites within each current Key Account customer & regionResponsible for both maintaining and growing business in contracted groupsManage expenses within budgetRe-Sign current customers on longer term agreements and contract renewalsActive involvement in weekly and quarterly sales planning processKey ResponsibilitiesOverall Account OwnerSupport sales process with workflow expertiseOnboarding ResponsibilitiesServe as Executive SponsorAttend Onboardings & Workflow Design MeetingsSet the ongoing business development expectationsBusiness DevelopmentBusiness Reviews (Quarterly/annually)Physician RelationshipsAdd-on ServicesPricing ChangesKOL Identification and DevelopmentFellowship Program NurturingReference Site / References NurturingCore Competencies, Skills and Experience Requirements3-5 years of experience in complex healthcare account management3-5 Years of team management in healthcareExcellent communication and interpersonal skillsComputer literate with Excel, Word, Adobe, PowerPointSales Management experienceCRM/Cardiology Account Management Experience RequiredEducationBA/BS or Equivalent 4-year Technical DegreePhysical RequirementsWhile performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, such as a calculator, copy machine, and computer printer, and frequently communicate with customers and employees.Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.Remote-based with the ability to travel 25% of the time based on customer needs. Must reside within the contiguous United States.Home Office Setup: You are required to maintain a dedicated, separate office or room in your home to ensure privacy and professional working conditions.Connectivity: You must maintain a reliable, high-speed internet connection at your residence.Geographic Restrictions: You must reside and work exclusively within the contiguous United States.CompensationTarget compensation range of up to $205,000 OTE annually depending on education, experience and certifications.About PaceMateRecognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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