PURPOSE OF THE POSITION
The Site Operations Manager will serve as the local operational backbone for the Inspire Brand’s nearshore presence in Bogotá. This role owns new team member onboarding, day-to-day coordination, administrative support, project management, and on the ground execution, ensuring that employees, leaders, and partners have a seamless operating experience. This is a hands-on, highly visible role that bridges local execution with global leadership, while supporting the company’s long-term growth.
Duties and Responsibilities
People & EOR Coordination
• Act as the primary local point of contact for employees regarding EOR related questions (onboarding, processes, escalation)
• Coordinate new hire onboarding logistics, including equipment readiness and workspace access
• Support employee lifecycle processes in collaboration with the EOR and global People teams
• Help reinforce company culture locally through events, communications, and informal engagement
Office & Workplace Operations
• Manage day-to-day coordination with our private WeWork office, ensuring access, badges, meeting rooms, and facilities needs are fully operational
• Support visiting leaders and global team members with logistics and scheduling
• Identify future space needs as the team scales and provide input into long-term office planning
• Help identify and create office policies including attendance, credit usage, printing, etc
Vendor & Local Partner Coordination
• Coordinate with local vendors (IT support, equipment suppliers, services)
• Track service issues and escalate operational risks when necessary
• Maintain accurate documentation and operating trackers for local operations
• Support procurement coordination (nonfinancial approval only)
CrossCultural & Operational Bridge
• Ensure ways of working across Bogotá and US teams by providing practical insight on local norms, expectations, and communication styles
• Proactively communicate upcoming local holidays and local events or news that impact our Bogotá team
• Flag emerging issues related to morale, engagement, or operational friction early
• Support leadership enablement sessions and external advisors (e.g., consultants)
• Proactively own and operate Site Newsletter to communicate upcoming local holidays, events, news, Colombia initiatives, people activities, etc to global leaders
Scaling & Readiness Support
• Support planning activities related to potential legal entity formation or office leasing
• Help build foundational processes and documentation that survive scaling
• Transition responsibilities smoothly as the Colombia footprint matures
What Success Looks Like
• Employees experience smooth onboarding and reliable day-to-day support
• Leaders trust local operations to “just work” when visiting or scaling
• Operational issues are anticipated and addressed before they become problems
• Bogotá feels like a fully integrated extension of the global organization
• The role scales naturally as the company grows in Colombia
EXPERIENCE QUALIFICATION
• 4+ years of experience in an operations, coordination
• Additional preferred 5+ years in a business embedded role
• Strong organizational skills and attention to detail
• Excellent interpersonal and communication skills
• Comfortable working with global teams across time zones
• Proficient with common productivity tools (e.g., Microsoft 365, Google Workspace)
REQUIRED KNOWLEDGE, SKILLS OR ABILITIES
• Bi-lingual (Spanish and English) required
• Global Mindset
• Strong analytical, organizational and written and verbal communications skills
• Ability to work and lead collaboration across a wide variety of work styles and personalities in a cross-functional team environment
• Ability to lead multiple projects simultaneously and deliver on time
• Ability to communicate at all levels to build relationships and enhance partnerships, both internal and external
• Ability to thrive in a fast-paced environment, multi-task, prioritize and be detail oriented
• Self-starter personality who can operate with some supervision
