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Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company.About the PositionThe Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.What you'll doSupport existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely mannerTroubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective mannerHandle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and moreWork cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our toolsWork with vendor and industry partners to streamline communication and alerts between systemsHelp to continuously develop and expand processes in order to streamline support workflowsYou should have1 year of relevant, customer facing work experience2 Year Associates Degree or 4 Year College DegreeExcellent written and verbal communication skillsExperience in chat support preferredPatience and compassion when handling difficult situationsAbility to adapt quickly and manage many concurrent responsibilitiesA strong desire to learn and help our customers succeedA positive attitude and one-for-all team mentality and excellent collaboration skillsTech/start-up work experience is a plus but not requiredBenefits (Full Time Roles)100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programAt home office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsThe typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.Employment is contingent upon successful completion of a background check.
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