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Responsibilities
About the Role:eSkillz is looking for a Government Contracts Administrator to enhance our Professional Services team. In this role, you will…Manage day-to-day operations of government programs and projects, monitor contract performance, compliance, reporting, and invoicing. You will maintain contract records and respond to customer and vendor questions and requests. This role will interface with internal and external stakeholders. You will be responsible for defining, documenting, and following processes and procedures to manage vendor and customer relationships and procurement.The ideal candidate will have excellent attention to detail and project management skills, deep understanding of Federal government procurement, contract vehicles, FAR regulations, dynamic customer engagement and relationship management abilities, strong account management skills, and experience in the Human Capital Management and/or Learning & Development space.The role is a remote-based position with occasional travel.What you'll do:Define, document and develop processes and procedures to manage vendor and customer relationships, contracts, and procurement processes for federal clientsAct as the primary point of contact for contract vehicle and contracts management, inquiries, issue resolution, and quality assuranceManage and collaborate with key stakeholders to plan for contract renewals, assess client needs, meet with client leads to define final contract requirements and scope, and generate contracts.Perform contract administration tasks and contract closeoutTrack contract financials, budget, burn rate, forecastIdentify risks to contract compliance and delivery and collaborate with the internal team to define and execute mitigation solutionsThoroughly review contractual documents for requirements, accuracy, acceptability, executability, and legal and administrative sufficiencyConduct research and define key requirements and how eSkillz can leverage different government contracting vehicles to offer its services and the offerings of its vendor partners to the governmentMaintain and work on updates to pricing schedulesDevelop tracking for contract renewalsSEWP-specific:Be responsible for performance & efficiency of SEWP program, orders, and contractsServe as main point of contact for SEWP clients and internal resources assigned to facilitate SEWP order fulfillment and mitigate risks impacting delivery of order requestsManage creation/upkeep of eSkillz SEWP client facing webpage on corporate website. Website includes eSkillz SEWP team contact information, downloadable versions of current price and ordering guides, link to SEWP contact information and online resourcesOversees electronic channels and ticketing systems that log SEWP order requests received via SAM.gov, email, or eSkillz SEWP webpageProvide oversight & ensures appropriate resources are assigned to intake SEWP orders and efficiently generate responses that meet submission deadlinesMaintain eSkillz SEWP pricing and ordering guidesPerform requirements identification on received SEWP order requests to confirm how Contractor’s services align to SEWP order specificationsAssign response/quote generation to eSkillz Proposal Team. Ensures created quote follows SEWP procedures and policiesTroubleshoot and remediate issues affecting the response submissionGenerate and submit Technology Refreshment Report to denote current offeringsMaintain SEWP catalog pricing integrity of product pricing entries to ensure quote submissions are compliant with SEWP’s pricing program regulationsReview contract details with Service Delivery Management to facilitate project team assignment and knowledge transferFacilitate Sales to Services Transition call to inform eSkillz Services Team of requested services and SEWP agency points of contactConduct routine audit reviews and reporting of internal work processes and delivery channels dedicated to SEWP order processingSubmit required SEWP reports and invoices, and CPARS evaluations in accordance to SEWP procedures and policiesGenerate and submit quotes per SEWP policies and proceduresCollaborate with Accounting to validate SEWP fees and authorize paymentRoutinely meet with SEWP PMO for program feedback & improvementAttend SEWP training. Oversee SEWP team members attend trainingMonitor program activity and track order performance to ensure committed delivery dates are consistently met to maintain an Excellent rating status for SEWP compliance and performance ratingsDrive continuous improvement for process efficiencies and resource allocation needsIdentify and interpret SEWP policy changes to adjust and realign operational SOPs to ensure program compliance and high performance ratings are maintainedProvide regular cadence of program reporting and conduct debriefs to the eSkillz Leadership TeamPerform a variety of contracts-related and project operations administrative tasks.What you'll need:At least 2 years of experience generating, reviewing and processing Federal government contracts with knowledge of FAR, Federal contracting lifecycle, and contract vehicles.Experience working with GSA MAS and SEWP contract vehiclesDemonstrated experience on all contract types (FFP, T&M, etc.)Strong presentation, communication, documentation, organization and consulting skills.Proficient in Microsoft Office programs.Excellent ability to self-manage in a fast-paced environment with an ability to multi-task.Ability to think strategically and proactively recommend and collaboratively execute solutions with the team.Excellent customer service, interpersonal, and communication skills.Strong analytical and problem-solving ability.Strong organizational skills and attention to detail.Ability to multi-task; organize and prioritize multiple on-going projectsAbility to plan and work flexibly to ensure deadlines are met and any unexpected interruptions are dealt with in a timely manner.Eligible and willing to obtain and maintain a government clearance.Must be a U.S. citizen.Bonus points if you have:Have experience working in Salesforce CRM.Have experience with NASA SEWP and/or GSA MAS contract vehicles.
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