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Requirements and responsibilities
Why StrataPTStrataPT is the only EMR & RCM platform designed to achieve a 99.99% reimbursement rate. We’re not just building software — we’re helping physical therapy, occupational therapy, speech therapy, and ABA practices run smarter, grow faster, and keep more of what they earn.Our customers span the entire United States, and our team is central to how we outperform the industry. We’re relentlessly focused on delivering results, solving real problems, and making sure our customers can count on us — every single day.We’re looking to add an RCM Success Specialist to our high-performing team. In this role, you'll be the face of our RCM team to practice owners, clinicians, administrative staff, and even patients — ensuring they feel supported, heard, and informed at every step.You’ll work cross-functionally with our internal RCM teams to identify, document, and coordinate resolution of issues related to patient claims, payer setups, credentialing, and billing workflows — and communicate updates clearly and empathetically back to customers.Beyond technical knowledge, we need someone who truly enjoys solving problems for others, even when they’re frustrated or confused.This role isn’t siloed. You’ll have tight feedback loops with internal teams, direct visibility into outcomes, and a high degree of ownership over the customer experience.Key Responsibilities:Serve as the primary communication point between StrataPT’s RCM operations and our customersRespond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processesWork cross-functionally with internal RCM teams to identify issues and coordinate resolutionsCommunicate solutions clearly, empathetically, and promptly to customersEscalate systemic issues or trends to leadership to improve workflows and customer experienceMaintain accurate and organized records of customer interactions and resolutionsSupport continuous improvement by bringing real-world customer feedback into operational discussionsSkills & Qualifications:Minimum of 2–3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processesStrong understanding of EDI, ERA, and clearinghouse workflows preferredExceptional written and verbal communication skillsAbility to empathize with frustrated customers while maintaining professionalism and driving toward resolutionHighly organized, with the ability to manage multiple open cases and prioritize effectivelyComfortable using ticketing systems, CRM platforms, and EHR/RCM toolsFamiliarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferredA college degree is preferred but not required; we’re looking for sharp, capable people who can think critically and communicate thoughtfullyThis Role Is Ideal for Someone Who Is:Humble. Self-aware and respectfulEmpathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respectAdaptable. We like learn-it-alls, not know-it-allsRemarkable. Remarkably resourceful. Remarkably effectiveTransparent. Open and honest with others and with themselvesOur Culture at StrataPTThese aren’t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to:We solve for the customerWe are remarkably transparentWe favor autonomy & accountabilityWe believe extraordinary peers make all the differenceWe pursue long-term impactCompensation & BenefitsJob Type: Full-time Pay Range: $55,000 – $65,000 depending on experienceStrataPT Benefits include:Medical, Dental, Vision, Life & AD&D, Short- and Long-Term Disability (coverage begins on Day 1)Simple IRA with 3% company match (eligible after 1 year)Paid Time Off:14 days PTO annually7 company holidays + 1 floating holidayFlexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned.Work LocationThis is a fully remote role.
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