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About the Role NinjaOne is seeking a talented and motivated Enterprise Solutions Engineer to join our growing Enterprise organization. As a NinjaOne Enterprise Solutions Engineer, you will be responsible for the strategic technical relationship and functional aspects of the NinjaOne platform to prospects, users, and partners across a determined region. You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the presales side. Your role on the NinjaOne team will be influential in ensuring prospects and customers understand the NinjaOne platform and are equipped to best utilize our products. This role will be hybrid of home/ NinjaOne office/ on-location with customers and see you contributing and advocating across the company. Your key stakeholders, that success is based on, include Enablement, Sales Leadership, Solutions Engineers, Product Management and Development. Reports to Sr. Director of Enterprise Solutions Engineering.What You’ll be DoingProvide technical expertise and onboarding/ implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructureConduct product demonstrations and proof-of-concept implementations for prospects and stakeholdersAssist in resolving technical issues and answering complex product-related questionsLiaise between Enterprise AE's and Solutions team for additional technical assistanceCollaborate with enterprise partners and enablement teams to develop and execute sales strategiesFully engage in pre-planning steps (POC) and proactively interacting with customers to complete and preparePartner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilitiesSupport the development of sales collateral and technical documentation for partner useBuild and maintain strong relationships with Enterprise partners, serving as a trusted technical advisorWork closely with the Enterprise Account Managers to maintain customer "Pulse" and pursue new sales opportunitiesAct as advocate and liaison for Support needs taking initiative to educate processes and keep customer informedParticipate in partner events, trade shows, and conferences to promote NinjaOne's solutionsStay current with industry trends, competitive landscapes, and emerging technologiesProvide feedback to product management teams on partner and customer needsShare knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)Other duties as neededAbout You5+ years' experience as a Sales Engineer in an Enterprise focused roleStrong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/MacKnowledge of networking and security conceptsFluent in German and EnglishYou exercise sound judgment and prioritize based on customer impactAs a lifelong learner you are adaptable to new technologies and embrace changePolished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiencesYou skillfully build and maintain relationships, both in-person and virtuallyExperience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plusYou can work independently and with a team in a global environmentAbility to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes and proceduresYou are highly organizedYou see ambiguity as an opportunity to step up and clarify understanding, needs and expectationsDriven and self-motivated; you set the pace for yourself and other around youCustomers, clients, and teammates see you as a problem solver that brings all the details to the solutionBachelor's degree in computer science, Engineering, or related field recommended but not requiredWillingness to travel as needed to support client meetings, partner engagements and eventsAbout UsNinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.What You’ll LoveOur flexible working hours with remote office options enable you to successfully balance your personal life and your jobGrow personally and professionally with one of the fastest growing companiesAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforceAdditional InformationThis position is NOT eligible for Visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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