Customer Care Specialist - Remote Europe at Aircall | Torre

Customer Care Specialist - Remote Europe

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Full-time

Legal agreement: Employment

Compensation
EUR30k - 35k/year
~USD33.6k - 39.2k/year
Non-negotiable
location_on
Remote (anywhere)
Posted about 6 years ago

Responsibilities


• Assist Aircall customers via phone, email, and chat primarily through the Aircall Phone, Intercom & Jira service Desk . • Prioritize client requests through queue management • Identify issues and find solutions that both address and delight our customer’s short and long-term needs • Maintain and foster professional relationships with our clients from all over the world by providing excellent, world-class customer service. • Facilitate communication and product education through internal and external resources • Improve and identify existing customer communications across internal tools and channels • Specialize and become an expert in technical product domains such as integrations, number regulations & porting, quality or knowledge