Customer Success Engineer at Pressable | Torre

Customer Success Engineer

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Full-time

Legal agreement: Employment

Compensation USD105k/year
location_on
Remote (anywhere)
Posted almost 6 years ago

Responsibilities


• Interacting with existing and potential customers by responding to WordPress and platform related inquiries through email-based tickets and live chats. • Migrating WordPress installs from other hosted providers to the Pressable platform. • Identifying and cleaning up malware-infected sites, providing advice, and preventing recurrence. • Writing and maintaining documentation, writing blog posts, and contributing to the community of WordPress support around the globe. • Deeply diving into WordPress issues for high-touch enterprise clients and agencies.