About the job Business Development & Operations LeadRemote | Full-time | 40-hours/weekRate: $7 to $8/hour, with the final rate to be determined during the final interview.About Pillar Health Solutions (
https://www.pillarhealthsolutions.com/)Pillar Health Solutions is a growing healthcare company that partners with medical practices to provide insurance-supported dietary and exercise counseling programs for patients.Our model connects physicians and their patients with dietitians, virtual trainers, and operational support designed to improve patient engagement and continuity of care.We are entering an important growth stage and are looking for a Business Development & Operations Lead who can help expand our physician partnerships while strengthening the operational systems and client experience supporting that growth.This is not a traditional back-office Operations Manager position.We are looking for someone who can operate as a trusted extension of the leadership team: part business developer, part client success leader, part operator, and part strategic problem solver.What You Will OwnPhysician Acquisition & Business GrowthA major priority for this role is helping Pillar Health Solutions grow its network of physician and medical-practice partners.You will:Develop and execute practical strategies for attracting new physician and clinic partnershipsIdentify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makersSupport organic marketing and local-market growth initiativesHelp develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value propositionResearch new channels, tools, partnerships, and approaches for increasing qualified opportunitiesYou do not need to be a career marketer, but you should understand how businesses grow and be able to contribute thoughtful, executable ideas.Discovery Calls & Client ConversionYou will help convert interested medical practices into active Pillar partners.Responsibilities will include:Conducting or facilitating discovery calls with prospective physician partnersExplaining Pillar's services and patient-support model confidentlyCommunicating fees, billing structure, workflow, and partnership expectations clearlyUnderstanding the prospective practice's needs and identifying how Pillar can support themFollowing up on opportunities and moving qualified prospects toward partnershipContinuously improving the discovery and conversion process based on feedback and resultsSuccess in this position requires someone who is comfortable speaking directly with physicians, business owners, and senior decision-makers.Physician, Patient & Program OperationsOnce partnerships are established, you will help ensure that the experience remains strong for physicians and patients.You will:Serve as a key operational contact for physician partnersMonitor feedback from physicians and patients and take appropriate actionCoordinate with dietitians, virtual trainers, administrative staff, and virtual assistantsSupport thoughtful matching between patients, dietitians, and virtual trainers when appropriateMonitor patient engagement and identify concerns before they become escalationsAddress service issues, complaints, and operational breakdownsHelp establish appropriate check-ins across the patient, dietitian, trainer, and physician relationshipBecause patient experience can directly affect program continuation and business performance, this role requires someone who notices problems early and acts on them.Founder Partnership & Executive CommunicationYou will work closely with Pillar Health Solutions leadership and should be comfortable communicating directly with a founder.Initially, this may include a short daily business update meeting.You will be expected to:Prepare and drive the agenda rather than waiting for leadership to determine what should be discussedProvide concise updates on projects, priorities, wins, risks, and unresolved issuesExplain not only what happened, but why it happenedPresent recommended next steps and anticipated outcomesBring thoughtful options instead of open-ended problemsNegotiate priorities, expectations, and timelines when necessaryProvide respectful pushback when an idea may not be practical or when another priority should come firstMaintain transparency even when progress is slower than expectedWe are looking for someone who can disagree professionally, communicate difficult information tactfully, and remain levelheaded under pressure.AI & Technology IntegrationPillar wants AI to become a practical part of how the business operates.You will:Identify opportunities where AI can improve existing workflowsResearch tools independently when a business problem arisesUse AI for research, analysis, documentation, communication, marketing support, and process improvementWe are looking for practical AI literacy, not simply someone who has used ChatGPT occasionally.Operational ExcellenceAlthough growth is an immediate priority, you will also help strengthen Pillar's operational foundation.This may include:Monitoring business and client KPIsImproving workflows as operational gaps become visibleMaintaining accurate client, physician, patient, billing, and reporting informationSupporting consistent naming conventions and documentationReviewing processes for accuracy and efficiencyCreating or improving SOPs when a documented process is genuinely neededSupporting scheduling, invoicing, reporting, and administrative coordinationHelping the company prepare operationally as the number of physician partners and patients increasesAs Pillar grows, the scope of the position may expand into greater leadership and team-management responsibilities.Required Qualifications2+ years of relevant experience across business operations, executive support, business development, customer success, healthcare operations, or a related fieldDemonstrated experience working directly with senior leaders, founders, executives, physicians, or business ownersStrong client-facing communication and relationship-management skillsAbility to manage several responsibilities simultaneously in a startup or rapidly changing environmentExperience solving problems independently without waiting for detailed instructionsStrong written and verbal communicationConfidence facilitating meetings and business conversationsAbility to organize information and communicate progress clearlyStrong judgment when dealing with sensitive or difficult conversationsComfortable learning unfamiliar systems and processes independentlyPractical experience using AI tools for business or productivityHigh attention to detail, particularly where client information, billing, reporting, or financial accuracy is involvedHighly PreferredHealthcare practice, healthcare startup, wellness, medical services, or physician-facing experienceExperience supporting a startup founder or small-business ownerExperience conducting discovery, sales, partnership, or client-conversion callsExposure to physician acquisition or healthcare business developmentExperience with local or organic marketingCustomer Success Management experienceChief of Staff or senior Executive Assistant experienceExperience introducing new technologies or AI-driven workflows into an organization
13 days ago