Salesforce Business Analyst at Lyra Health | Torre
Salesforce Business Analyst
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Lyra Health

Salesforce Business Analyst

Lyra Health
Emma
Emma
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Full-time

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Remote (for Malaysia residents)
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Emma of Torre.ai
 15 days ago

Responsibilities

About LyraLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.Role Overview: Location: Remote, Malaysia Hours:  Monday to Friday, 9am to 5pm MYT Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasionGlobal-hours: On request, 10pm MYT calls are part of the global hours. This is a global role and may require occasional evening meetings to accommodate US and other international time zones.Primary areas of responsibility:Collaborate with stakeholders from stakeholder departments to gather and document business requirements related to enterprise systems processes and functionalityWrite functional requirement documentation to guide the development process, contribute to the writing of development ticketsEffectively communicate any changes, updates, or enhancements to the Salesforce system to key stakeholders, ensuring they are well-informed and prepared for any impacts to their operationsContribute to the project management of new feature builds and rollouts on the international Salesforce system, ensuring work is completed to schedule to business requirementsAnalyse existing system and business processes with stakeholders and identify opportunities for improvement and increased efficiency within the system Provide guidance for user training and support of the system, manage a ‘train the trainer’ modelRequired & Preferred experience: To successfully perform in this role, the candidate will need good working knowledge of the  following: 5+ years experience years proven experience as a business analyst (or in technical project management), including 5+ years of experience working with SalesforceStrong understanding of Salesforce configuration and capabilitiesCompetency and familiarity with Agile development methodologiesExperience with Salesforce data analysis, reporting and dashboards
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