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Responsibilities
With more than 2,000 customers, our KAM team manages a range of accounts across the business. We are looking for a Key Account Manager to own a mid-market portfolio focusing on renewals, upsell, and cross-sell. You will report to the Key Account Manager Team LeadResponsibilitiesOwn and develop your portfolio, building strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success ManagerDevelop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendationsManage the full commercial relationship: discovery, platform demonstration, proposal development, negotiation, and closingGrow revenue from existing accounts through upselling and cross-sellingMap accounts across your portfolio and identify new business opportunities within existing client structuresBuild and maintain strong relationships with key decision-makers within your accountsWork closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimatesYour profile3+ years of experience in a similar role, with at least 2 years in the SaaS industryProven ability to manage and grow a portfolio of accountsStrong client relationship management skillsExcellent written and verbal communication skillsExperience with CRM tools, ideally SalesforceCommercial focus with the ability to work independently and manage a complex portfolioFluent in English and FrenchToolsSalesforce, NotionRecruitment processHR screening with our Talent Acquisition ExpertFirst interview with our Key Account Management Team LeadCase studyInterview with SVP Global SalesInterview with our CRO & Co-Founder (Optional)Reference checkOffer
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