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About AmperosAmperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.About the RoleThe RCM QA Specialist owns the quality of work produced by both our billing associates and our AI agents. You will audit claim work for accuracy, evaluate outputs against the source of truth, and turn what you find into coaching, process fixes, and scalable quality checks. As our AI capabilities grow, this role becomes central to making sure both humans and machines hit the standard our clients expect.What You'll DoAudit claim work for action accuracy, claim-issue accuracy, and documentation quality, following our QA processQA agent outputs across calls, payer portals, and denial workflows, comparing logged results to the source of truth and flagging error patterns and driftBuild and maintain QA scorecards, trackers, and dashboards in Excel or Sheets, and help shape reporting in our BI toolsDesign automated or rule-based quality checks that catch recurring errors before they require manual reviewIdentify the root causes behind error trends and translate them into specific coaching for billing associates and Team LeadsSurface AI error patterns to Product and Engineering with reproducible, claim-level detailCalibrate QA standards across reviewers, maintain QA rubrics, and support our critical-error-free rate targetTrack appeal and overturn outcomes and other quality KPIsWhat We're Looking For4+ years in RCM, AR follow-up, or denial management with a demonstrated record of high accuracy and strong productionAdvanced Excel or Google Sheets skills (pivot tables, lookups, conditional logic) and genuine comfort working with dataA pattern-finder who looks for root cause, not just pass or failDetail-oriented and organized, able to document quality standards clearlyComfortable evaluating AI-generated work and giving structured, actionable feedbackAble to work US hours (9am to 6pm ET)Nice to HaveSQL or experience querying claim data directlyExperience with BI or analytics tools (Looker, Tableau, Metabase)Experience building QA automation or rule-based quality checksExposure to ModMed, NextGen, Athenahealth, or similar PM systemsOur ValuesLead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.
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