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Responsibilities
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services.The District Lead (DL) provides oversight to operational teams managing all day-to-day facilities activities for specific trades within an assigned district. The District Lead must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance. Additionally, this position is responsible for creating and developing relationships with internal and external partners.What You'll Do:Strategic leadership: Develop and execute long-term facilities management strategies aligned with company goals.Financial Oversight: Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiencyCross-Departmental Collaboration: Work closely with senior leadership across various departments to optimize processes and improve efficiencies.Risk Management & Compliance: Oversee adherence to regulatory, safety and compliance requirements, ensuring all facilities meet industry standardsTechnology & Innovation Integration: Identify and implement new technologies or automation tools to improve facility operations.Manages operational teams servicing specific trades of high strategic value to SMS assist in order to deliver results that consistently meet or exceed client expectations in terms of operational and financial performanceClosely monitors the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommends resolutions to increase the client’s operational and financial efficiencyDevelops systems and processes to identify potential issues prior to client escalation and works with operational teams to ensure they resolve high priority issues; escalates only the most sever issues to senior department leadership, and raises them alongside actionable recommendations for solutionsSupervises Facility Managers and CSRs to ensure that they are enforcing the highest standards for quality, accuracy, and adherence to SMS Assist policyHolds Facility Managers and CSRs accountable for managing the spend within the assigned portfolio to the client’s financial benefitUses KPIs and other quantitative indicators as well as judgement and qualitative observation to review and assess the performance of Facility Managers and CSRs; provides informal in-stride counseling and formal feedback at prescribed intervalsMentors Facility Managers to continuously develop their professional knowledge, operational proficiency, and leadership ability to improve performance and prepare them for increasing responsibilityAssists in the development of and frequently uses analysis tools in our propriety database to identify service trends and implement best practice strategies for both internal and client business processes; uses insights from data to identify opportunities and drive continuous improvementAssists department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; enforces adherence to these goals and standardsDevelop key vendor relationships; collaborate with key stakeholders in markets to devise solutions to client issuesWork cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of servicesAssist team in managing the complete work order life cycle from creation to resolutionEnsures confidentiality of internal and external dataPerforms ad-hoc projects and other duties as assignedWhat You'll Need:Bachelor’s degree or equivalent facilities management experience7 + years of facilities management experienceVendor relationship management skills2-3 years of people management experienceExperience with managing multiple vendors for day-to-day work order management and small to large capital projectsCommunication and organizational skillsExperience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plusWhy Lessen:Competitive compensationHealth, Dental, Vision, Life, Disability options401K retirement savings planPaid vacation, federal and floating holidaysMaternity/Paternity PayCareer advancement opportunitiesAll the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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