We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.Key ResponsibilitiesRespond to client inquiries via phone, email, and online platforms with knowledgeable, professional serviceManage bookings for flights, hotels, tours, and transportation accurately and efficientlyOffer personalized travel recommendations based on each client's preferences and needsAddress customer concerns and complaints promptly with a solutions-focused approachProcess booking documentation and maintain accurate client recordsBuild and maintain long-term client relationships to support satisfaction and retentionEfficiently manage and resolve customer concerns with professionalismStay current on travel trends, industry updates, and supplier offerings to better serve clientsWhat Were Looking ForCustomer-first mindset with strong communication skillsExperience in customer support, hospitality, or tourism preferredReliable, organized, and capable of multitaskingComfortable navigating online systems and digital booking toolsPassionate about travel and delivering excellent serviceTechnical RequirementsLaptop or desktop computer.Reliable broadband internet connection.Smartphone for communication and updates.Must be authorized to work in the US, UK, Australia, LATAM, or SpainWhat We OfferWork-from-home flexibilityFlexible hoursTraining and mentorshipGrowth opportunities within a growing travel companyAccess to industry discounts and travel benefitsPositive and team-oriented culture

Customer Representative – Travel

Emma

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Admin access needed