About the roleWe're looking for an Operations Manager to lead our Amazon USA private label business — both at the strategic level and in the weeds. This is a 50/50 role: half hands-on operator, half team lead. You'll own supply chain, Amazon account health, inventory planning, and vendor relationships while managing a small team of 2–3.If you thrive in fast-paced environments, care deeply about process, and want to build something meaningful in e-commerce — this is the role.Compensation & benefitsCompetitive salary based on contributionHealth insurance stipendPaid vacationRemote positionKey ResponsibilitiesOperations & Supply ChainOversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays.Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport.Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory.Bring hands-on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.Amazon Marketplace OperationsOversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account-related issues.Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently.Hands-on expertise in Amazon Seller Central — directly executing operational tasks when needed.Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels.Monitor product listings, rankings, and competitor activity to maintain competitiveness.Vendor & Purchasing ManagementSource, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers.Evaluate vendor performance and ensure high-quality standards and on-time deliveries.Oversee purchasing activities, ensuring cost-efficiency while maintaining product quality.Step in to negotiate or manage critical supplier issues when escalation is required.Leadership & Team ManagementManage and mentor a small team of 2–3 operations staff.Establish clear processes, KPIs, and accountability for the team.Promote a continuous improvement culture, driving efficiency gains of 1% better every day.Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. Balance strategic direction with direct, hands-on involvement to ensure flawless execution.This role may also involve ad-hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business.Promote a continuous improvement culture, driving efficiency gains of 1% better every day.Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. Balance strategic direction with direct, hands-on involvement to ensure flawless execution.This role may also involve ad-hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business.Qualifications (Must-Have)3+ years of hand-on experience in operations, supply chain, or logistics in an Amazon environment.Extremely detail-oriented, process-driven, and highly organized, with a focus on continuous improvement.Comfortable working in a fast-paced, dynamic environment with partial overlap to the U.S. East Coast time zone.Strong knowledge of Amazon FBA logistics, 3PL operations, and international shipments (China to USA), including customs and freight forwarding.Proven track record in forecasting, inventory planning, and demand analysis to support seasonal and replenishment cycles.Hands-on experience managing Amazon account health, including policy violations, IP complaints, and compliance issues.Solid understanding of how PPC advertising and marketing performance impact inventory and operations.Fluent in English (required); strong communication and analytical skills.Nice to haveAmazon account health and IP complaint experienceMandarin (for supplier communication)Helium 10, SoStocked, or similar toolsClickUp or AsanaExperience launching products on AmazonGoogle Sheets / Excel proficiencyPrior small team management in e-commerce90 Day ObjectivesMaster day-to-day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints.Key Performance IndicatorsHealthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKULess than 8 SKUs overstocked beyond forecast period (typically 6 months)Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)Amazon Inventory Performance Index (IPI) - Greater than 465
5 months ago