Salesforce BA/PO with Service Cloud Voice exp

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You'll bridge business vision with AWS/Salesforce architecture, shaping critical Service Cloud Voice solutions autonomously.

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Full-time

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Remote (anywhere)

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15 days ago

Role: Salesforce BA/PO with Service Cloud Voice experience. Remote, full-time. The BA/PO will report to the customer's BSA/PO and operate with autonomy. Responsibilities include proxy presence during technical Scrum ceremonies when the Customer PO is unavailable and acting as a bridge between the customer's business language and the AWS/Salesforce architecture.Required technical skills mentioned: SalesforceSalesforce: Proficient in Service Cloud, Omni-Channel, and Service Cloud Voice (SCV). AWS: Proficient in Amazon Connect (Contact Flows, Lex Chatbots, and CCP integration). Knowledge of Genesys Cloud or Five9 for queue management.

About NITYA Software Solutions Inc:

NITYA Software Solutions, Inc. (NITYA) is a corporation established in 2005 and organized under the laws of the State of Utah. NITYA has innovated software products to expand its business into subscription-based software services since 2009. SNADAR is a platform where computer is going to generate code for most of the software languages.

mission:

NITYA Software Solutions empowers enterprises to build, scale, and optimize their digital ecosystems with next-generation IT services, AI-driven solutions, and expert consulting. From cloud modernization and automation to product engineering and enterprise applications, we help businesses innovate faster, operate smarter, and achieve measurable growth.

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www.nityainc.com/

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