About PracticeTekStop scrolling—your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go!We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need—from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems—for a whopping 40,000+ clinics worldwide. Over the years, we've brought together best-in-class platforms serving Chiropractic, Wellbeing, Vision, and Dental providers and their patients, united by one mission: to revolutionize retail healthcare practices effortlessly.Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.At PracticeTek, You’ll Get ToShape the future of healthcare technology by leading one of the most critical transformations in our product portfolioWork cross-functionally with Product, Engineering, Marketing, Sales, Customer Success, and Support to deliver meaningful customer outcomesSee your impact firsthand by helping thousands of practices modernize their technology with confidence and easeGrow your leadership career in an environment that values ownership, systems thinking, and customer obsessionWhy You’ll Love It HereComprehensive health, dental, and vision coverage optionsWellness benefits supporting lifestyle, behavioral health, and overall wellbeingFlexible paid time off, sick time, and 10 company-paid holidays401(k) plan with company match to help you build your futureCulture Committee driving initiatives that spark connection, fun, and belongingA workplace powered by innovation, collaboration, and energy every dayWhat You’ll DoHere's how you'll help us bring our mission to life and show up as a Trusted Partner:Migration Strategy & Platform LeadershipOwn the end-to-end strategy for migrating customers from legacy, server-based platforms to modern cloud solutionsDefine the long-term migration vision aligned to company growth, retention, and platform modernization goalsEstablish migration principles that prioritize customer experience, data integrity, security, and operational continuityPartner with executive leadership to align migration strategy with portfolio roadmaps and revenue objectivesCustomer Journey & Experience OwnershipDesign and continuously optimize the full customer migration journey—from awareness and exploration through go-live and post-migration adoptionEnsure migrations feel effortless, predictable, and confidence-building for customersAdvocate for customer experience in tradeoff decisions across product, engineering, and go-to-market teamsEnsure role-based onboarding, training, and support experiences are embedded into the migration lifecycleMigration Tooling & OrchestrationPartner with Product and Engineering to define and deliver migration tooling, including:Data extraction, transformation, and loading (ETL)Validation, monitoring, rollback, and auditabilityReadiness scoring and go-live orchestrationEnsure all migration processes meet regulatory, security, and compliance requirements (HIPAA, SOC, etc.)Cross-Functional Program LeadershipServe as the single-threaded owner for migration initiatives across the organizationAlign Product, Engineering, Marketing, Sales, Customer Success, Support, and RevOps around shared goals and execution plansDefine operating models, SLAs, escalation paths, and success metricsLead migration steering committees and executive updatesChange Management & Customer CommunicationPartner with Product Marketing to develop clear, reassuring migration messaging and positioningEnsure customers understand the why, what, and how of migration at every stageOversee customer education, training programs, and enablement resourcesPosition migrations as upgrades and opportunities—not disruptionsOperational Excellence & ScalabilityBuild repeatable, scalable migration playbooks and operating frameworksSegment customers by complexity, risk, and support needs (self-serve, guided, concierge)Drive automation to reduce manual effort and improve speed, reliability, and cost efficiencyContinuously improve migration outcomes through process optimizationHow Success Is MeasuredHere’s how we’ll know you’re making an impact and raising the bar:Majority of legacy customers successfully migrated with minimal disruptionMeasurable reduction in migration-related churn and support escalationsFaster time-to-proficiency and higher post-migration product adoptionScalable migration framework adopted across brands and productsRecognition as a trusted leader across Product, Engineering, and GTM teamsWhat You BringYour unique talents are what make you shine. For this role, success looks like:10–15+ years in SaaS, platform, or enterprise software environmentsProven experience leading large-scale customer migrations (legacy → cloud, on-prem → SaaS, major platform transitions)Strong product mindset with the ability to partner deeply with Product and EngineeringExperience operating in regulated or data-sensitive industries (healthcare strongly preferred)Exceptional cross-functional leadership and executive communication skillsSystems thinker comfortable building programs from zero and scaling themData-driven decision maker with a strong grasp of operational and customer metricsReady to Join?If you’re excited to lead one of the most important transformations in PracticeTek’s history—and to turn migration into a competitive advantage—we’d love to hear from you. Apply today and let’s make healthcare simpler, smarter, and better. Together.The Fine Print (That Really Matters)At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $145,000–$200,000 annually. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
