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3 months ago
Requirements and responsibilities
Job DescriptionNovara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.Position Description:At Novara, we help organizations in high-risk industries resolve issues before they become incidents through safety and operational risk management software and training content. The Sr. Business Applications Administrator is a hands-on owner of the day-to-day administration and continuous improvement of Novara’s go-to-market systems—Salesforce at the center, plus its connected ecosystem. Reporting to the Business Applications Manager, you will keep our revenue and customer operations running smoothly by maintaining clean data, scalable automation, reliable integrations, and an excellent user experience for Sales, Marketing, Customer Success, Support, and Finance stakeholders.This role blends classic Salesforce administration with modern SaaS systems operations. You will take ambiguous requests, turn them into clear requirements, build declarative solutions (and occasional light-code enhancements where appropriate), and drive adoption through documentation, training, and thoughtful change management.Novara is also investing in AI-forward workflows, including an AI prospecting motion and an account copilot agent. You will help operationalize these capabilities inside our CRM and broader tech stack with the right guardrails, monitoring, and human-in-the-loop review so AI is useful, safe, and measurable.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)