About Us Here at the Healthy Back Institute, we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people around the world reclaim their freedom from pain and start loving life again.The Values Freedom, Love, Team, Growth, Excellence, and CourageThe Opportunity This is not a traditional system administration role. As our Business Systems Manager, you will own and operate HBI’s revenue and business systems end-to-end, ensuring that marketing, commerce, fulfillment, and customer experience run cleanly, without dependency on engineering. You will act as the primary business-facing systems owner, responsible for execution inside platforms, system reliability, and enabling teams to move quickly without technical bottlenecks. This role exists to solve:No single owner of systems end-to-endExecution delays due to engineering dependencyData inconsistencies and unclear reporting definitionsSlow deployment of funnels, offers, and system changesThis is a full-time, exempt, individual contributor role reporting to the COOCore Outcomes (What Success Looks Like)Orders, payments, subscriptions, and fulfillment run cleanly with no manual interventionMarketing → commerce → fulfillment → customer success systems are fully connectedFunnels and offers can be launched without engineering supportSystem issues are identified and resolved quicklyReporting is accurate, standardized, and trusted across systemsThe Team The Business Enablement Operations team ensures that systems, workflows, and data infrastructure support efficient, scalable operations across the company.Who You AreEnd-to-End Systems Owner You take accountability for how systems perform across the business- not just maintaining them, but ensuring they drive outcomes.Revenue Systems Operator You understand how systems connect across the full revenue lifecycle: funnel → checkout → payment → fulfillment → retention.Hands-On Executor You are comfortable working directly inside platforms- configuring offers, subscriptions, workflows, and integrations.Systems Optimizer You improve what exists. You don’t need to rebuild systems- you make them better, faster, and more reliable.Business Translator You bridge the gap between business needs and system execution. You don’t wait for tickets- you solve.Data-Aware Thinker You understand how data flows across systems and can help define what needs to be measured and how.Who you are notA reactive IT or ticket-based support technicianA pure developer who prefers building from scratch vs operating within systemsA people manager or high-level strategist removed from executionSomeone who relies on engineering to move work forwardWhat You HaveRequired5+ years in systems, technical operations, or revenue systems rolesExperience owning or operating end-to-end commerce systems, including:Front-end funnels / offersCheckout and transaction flowsPayment gateways and subscriptions (required)Proven experience working with vendor-managed systems and integrationsProven ability to: Configure and execute directly inside systems (not just manage vendors); Troubleshoot system issues at the root level (data flows, logs, integrations); Maintain system stability across order → payment → fulfillment lifecycle; Document workflows, dependencies, and system architecturePreferred BackgroundsExperience with UltraCart, Shopify Plus, Salesforce, HubSpot, Oracle ecosystemsExperience in DTC, eCommerce, SaaS, or subscription-based environmentsExposure to reporting layers (e.g., BigQuery, BI tools)Nice to Have (Bonus)Technical or development background (ability to navigate logs, integrations, APIs, or data structures)Experience supporting or defining business intelligence / reporting systemsFamiliarity with data modeling, reporting logic, or dashboard toolsAbility to read and interpret system logs, data structures, or integration flows to diagnose issues and support system designThis role is not a pure development position, but candidates with technical depth will be able to move faster and operate with greater independence.What You’ll Get To DoSystem Ownership & ReliabilityOwn configuration, setup, and ongoing health of all core revenue systemsEnsure orders, payments, subscriptions, and fulfillment run cleanly without manual interventionIdentify and resolve system issues quickly to prevent revenue disruptionExecution Inside SystemsBuild and configure products, offers, subscriptionsFunnels, upsells, workflowsEnable Marketing and Customer Success teams to execute without engineering dependencyIntegration & Data FlowMaintain connections across Marketing → commerce → fulfillment → customer successIdentify and resolve broken integrationsData inconsistenciesWorkflow gapsSystem Ownership & Vendor RepresentationServe as the primary business representative to all system vendors and platformsOwn how HBI leverages each systemTranslate business needs into clear system requirements and configurationsDrive vendors and external partners toward resolution, improvements, and executionValidate system outputs, data accuracy, and implementation qualityEnsure HBI maintains control and understanding of system behaviorYou are not waiting on vendors. You are directing how systems support the business.Vendor & Platform OwnershipOwn relationships with all system vendors and platformsAct as the accountable owner of system performance and outcomesDrive issue resolution, escalations, and improvements with urgencyEnsure vendors execute against clearly defined business requirementsPrevent vendor dependency by maintaining internal system knowledge and controlReporting & Data FoundationsPartner with the business to define key metricsData definitionsReporting requirementsSupport the creation of standardized reporting frameworksInterface with BI or technical resources for dashboard developmentThis role owns what should be measured and how it is defined, not necessarily full dashboard development.Documentation & ProcessDocument all systems, workflows, and dependenciesCreate repeatable processes that reduce risk and reliance on individualsEstablish clear system ownership and accountabilityScope of OwnershipCore SystemsUltraCart (system of record)Klaviyo (email and SMS lifecycle)ShipMonk (fulfillment)Chargebacks911 (revenue protection)Call center platform (UltraCart or external)BigQuery (reporting layer)Wicked Reports (if implemented)Supporting ToolsVWO, GTmetrixLanding page tools (as needed)Google Workspace (light admin only)Out of ScopeCustom developmentPaid media executionFinance/accounting ownershipCreative productionOpportunities and Challenges You’ll Be Excited to Help Us WithHBI is actively transitioning from a legacy system to UltraCart. This role is not responsible for executing the full migration alone, but is critical to its success.During migration external technical resources will support data extraction and transformation, subscription/token handling, complex integrationsThis role will own coordination and system setup; ensure platforms are correctly configured; validate outputs and system readiness; take full ownership post-migrationCompensationBase salary: $90,000 – $115,000Why You’ll Love It HereThe People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams. People you can be proud to work with.The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others and HBI is the leader in helping people live their life pain free.The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and CouragePlease get to know usExplore our proven, Pain Relieving Products here.And find hundreds of customer Success Stories here.Check out our reviews on Glassdoor to learn more about our culture!Our Career page to see the position postingNote Please note: Before applying for the role, know that we take hiring very seriously.Note Interviewing with us may include video and phone interviews...Note The above job posting is not intended to be an all-inclusive list of duties and standards of the position.Note HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, etc
